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lesha1998

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19 years ago

L

lesha1998

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4955

December 30th, 2007 15:00

HELP.... My AIO 942 printer

I changed the ink on my 942 and now everything is printing black and white, no color.  The printer says my ink is full.  I dont know what else to check...:smileysad:
  • fireberd

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    Posted December 30th, 2007 19:00

    Try cleaning the ink jet nozzles in case they are clogged (even a new cartridge can be clogged).  Soak the nozzle end of the color cartridge in a shallow container of warm (not hot) water for about 10 minutes.  Blot dry (there should be color traces in whatever you use to dry the cartridge) and reinstall and try a print.  If that didn't help and it's a NEW Dell cartridge you will need to either take it back for exchange if you bought it locally or call Dell for a warranty replacement. 
     
    If the cartridge is not a NEW Dell, it is probably defective and you will have to deal with wherever you got the cartridge.
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