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B1160w_user

1 Message

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366040

October 8th, 2014 23:00

Internal error - including corrupted data

I just got my new printer for one week Dell B1160w.  Now I start to get this error when I print.  It will print the first page and print the error message in the second page and then printing.  It prints the following error message.  Please help me to solve this problem


INTERNAL ERROR - Including Corrupted Data 
POSITION : 0x172d8 (94936)
SYSTEM : h6fw_5.51/xl_image
LINE : 380
VERSION : SPL 5.51 03-28-2011

  • B

    bengfer

    1 Message

    18686

    0

    Posted November 3rd, 2014 15:00

    I was having the same problem with an 1130 mono laser printer. 
    Try the following

    1. Change the USB cable

    2. Do not plug into a USB hub (this was my problem). Plug directly into a USB port on the motherboard

    3. Do not use a USB 3 port. 

  • C

    CantonBill

    1 Message

    18686

    0

    Posted October 13th, 2014 16:00

    I have had the same problem, often happens when printing from pdf. I reinstalled drivers and updated firmware but not sure if it's fixed or not.

  • H

    Hunter1138

    2 Posts

    18686

    0

    Posted October 19th, 2014 13:00

    Have same problem on two B1160w printers, one on Windows 7 (wireless) and one on brand new Dell desktop windows 8.1 with USB cable..

    Same problem after uninstalling all old drivers and installing latest drivers (V1.11) and updated firmware A04_V3.70.01.09 

  • MS

    MIS Support

    1 Message

    18686

    0

    Posted October 27th, 2014 12:00

    We are having this same issue with all of ours we have about 20 - anyone find a solution?

  • H

    Hunter1138

    2 Posts

    18686

    0

    Posted November 9th, 2014 18:00

    I later found, the printer prints a page indicating an error with the data received. Changing the USB cable to a shorter cable as BENGFER noted resolved the problem on one printer. I stopped using the one connected to WI-FI and will return. This printer is trouble: should not have to worry about a USB cable, using a Hub or USB 3 port,

  • A

    Abd2222

    1 Message

    2046

    0

    Posted August 24th, 2022 21:00

    Dear Mr. Bengfer,

    I am connecting my printer to my laptop, my laptop only has a USB 3.0 hub, Kindly advise.

     

    Laptop Specifications : Lenovo IdeaPad 

    Printer : SAMSUNG SCX-4623

    I have attached an image of the USB information under " Device Manager" for your reference.Mr Benfenger.PNG

     

    Best Regards,

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