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chumly1

updated

18 years ago

C

chumly1

5 Posts

0

7483

January 2nd, 2009 05:00

printer does not print everything

This is reference to DELL printer A10 Printer 946. It prints the test page and any document to copied from the scanner. It will not print email or a document from the word processor (WORKS). Just blank pages. When I go to File/Print in WORKS, PC Fax always shows up in the print window. I change it to Dell A10 Printer 946 using the down arrow. I've uninstalled the software and reinstalled it. Nothing has changed.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

i It will not print email or documents from the word prcessessor (WORKS).

 

 

 

 

 

 

 

9

  • PudgyOne

    11 Legend

    30315 Posts

    106638 Points

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    Posted January 2nd, 2009 07:00

    chumly1,

     

    That would be the right procedure to get the printer to work with Works. Let's make sure that you have the printer installed correctly and it prints and scans, like it's supposed to.

     

    Also check control panel, internet options, programs. Make sure the correct email program is selected.

     

    Disconnect your printer. Download and run this patch to completely remove the printer from your computer.

     

    Restart your computer.

     

    Download the proper drivers.

     

    XP Drivers

     

    Vista 32-bit Drivers

     

    All other drivers

     

    Install the proper drivers. You'll be prompted when to connect your printer(powered on)

     

    Scanning

     

    Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.

     

    Scanning wirelessly, use the scan buttons on the printer.

     

    After the printer is installed correctly, then you may want to read this article and add Works to your scan list.

     

    Update list of applications to send scans to

     

    Rick

  • Mary G

    6 Operator

    20095 Posts

    145

    0

    Posted January 2nd, 2009 08:00

    Also make sure you have selected the printer as your Default Printer in Windows. See if there's another setting in Works to select it as the default, too.

    4th try