The paper guide on the left side of the paper feed tray may not be clicking snuggly against the paper. If it is loose you can insert a small piece of foam rubber against the guide to make it hold more agaist the paper.

Also all brands of paper do not work perfectly. Several ones that work well are; HP Multipurpose 20lb paper , HP Bright White Inkjet 24lb, and
GP Multi-Purpose paper 24lb.

You can also clamp something similar to a ruler to the right side of the paper feed tray to help prevent the paper from going to far to the right.

There is a possibility that something like a paper clip or something has fallen into the top of the printer. Or a small torn piece of paper in the paper feed path. The roller is on the right side so if it was loose or worn out it probably wouldn't pull the paper in as much on that side. I have printed over 25,000 pages on my 922 and nothing has worn out on it. Try to look inside while the sheets are feeding through and see if you can see where it is catching. It could be on the left side of the printer.

Ok I tried to see if there was anything stuck and there is nothing. I loaded the paper again and it is still pulling on the right hand side, almost crinkling the paper. Is there supposed to be a roller on the left or just the right hand side? I've adjusted the paper guides to fit the paper size, watched the paper pull through inside the printer with a flashlight and the right roller pulls it part way, pulls it to the right and jams. Do you think I need to call service or dump it and get a new printer? I'm frustrated.

Nevermind my last post. I solved the problem and you were right. Believe it or not there was something stuck....a pencil. I did not see it until I got a little flashlight and stuck it was inside the back of the printer. Thanks to my 3 or 5 year old!!! Thank you for all your help, I truly appreciate it and now feel like a complete goof!

Hi AZ

 I have a similar issue with my aio922 piece of junk from what should be called "DellNH"or dell no help, anyway _jf sent me some info that helped him ,it didn't work for me .but may help you .You might want  to give it a try because if you wait for Dell to help you ,you'll have to wipe the cobwebs off of it.Enough  about my disgust  for anything Dell here it is.

I had a similar problem:  paper could feed through, but I would get a paper jam message.  I found a small sensor which was bent, and when I bent it back the other way, I was able to print.

Open the printer (lifting the scanner) as you would to change the ink cartridge.  If the printer were a football field, the sensor would be on the right side, forty yard-line.  It is a long, black, plastic arm that sits in a channel between two paper guides directly below the metal rod on which the cartridge slides..  When I opened my printer, the sensor was bent up and out of the channel, and was stuck on top of the paper guide.   With tweezers, then a flathead screwdriver, I was able to gently lift the sensor up and over the edge of the paper guide, and fit it back into the channel.   The sensor is still bent--no longer centered in the channel--but it no longer blocks the movement of the ink cartridge, and I was able to print.

Since the sensor is still bent, I still get a paper jam error from time to time, but I just prop up the scanner, put some pressure on the sensor again, and it prints for me.

It was a very frustrating process to find the answer to my printer's paper jam problem, so I hope this works for you.

I hope this helps good luck.    Scot

Thank you Scot!!!!! It worked for me. Like you mentioned the sensor stick's sometimes but at least I know what is wrong now. Hhmm wonder how long it will take Dell to answer my question I have on thier thread at top of message board????

what sensor was bent and where is it located? thanks so much same proiblem here