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pab2009

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pab2009

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March 27th, 2011 13:00

Printer Spool Keeps Crashing ...

I have an HP v305w attached to a PC running Vista. A couple of days ago I started getting this message:

"Spooler Subsystem App stopped working and was closed.
A problem caused th application to stop working correctly. Windows will notify you with a possible solution. "

I did a bit of research and found and restarted the print spooler but it still crashes. Then I un- and reinstalled the 305's printer software -- but that doesn't help.

Any ideas?

  • P

    PudgyOne

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    Posted March 27th, 2011 15:00

     pab2009,

     

    Try running Delete Print Jobs to remove any stuck print jobs in the queue. This also stops the print spooler and restarts it.

     

    Also try reading...

     

    http://hpanswers.blogspot.com/2008/04/spooler-subsystem-app-stopped-working.html

     

     

    Rick

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    pab2009

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    Posted March 28th, 2011 06:00

    Thanks, that seemed to solve _that_ problem. But when I go to reinstall my 305 I get this message:  "Unable to install printer. The printer driver is not compatible with a policy enabled on your computer that blocks NT 4.0 drivers."

    Any suggestions?

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    PudgyOne

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    Posted March 29th, 2011 03:00

     pab2009,

     

    Is this your computer or a work computer? If it's a work computer, you may have to get them to install the printer for you. Group policies are usually from work computers.

     

     

    Rick

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    pab2009

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    Posted March 29th, 2011 06:00

    It's a home office computer.

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    PudgyOne

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    Posted March 29th, 2011 11:00

     pab2009,

     

    I'd really like to help you but I have been a home user and I do not know much about group policy. I am a restricted user at work, so I do not have a clue about this.

     

     

    Rick

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