kbur,

First run Delete Print Jobs to remove stuck print job(s) from the queue, then restart your computer.

If you unplug the printer from the wall and remove the power brick for 60 seconds, this will reset any error messages the printer has. I would then plug everything back in.

Power on the printer. 

Open the printer(with the power on) and take out the Dell Series 9 black cartridge and then reseat it. I would then take out the color Dell Series 9 ink cartridge and reseat it. Now close the printer and it will print an alignment page.

Any error messages?

black cartridge = black side(left side)          color cartridge = color side(right side)

photo cartridge = black side(left side)          color cartridge = color side(right side)

Dell Series 9 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 9 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

It's possible to get a Dell Series 9 ink cartridge with a bad sensor. I would take these back to the place of purchase for a replacement.

Rick

I read some other posts about same problem and realized I didn't wait for printer to recognize the cartridge after reseating the ink cartridges one at a time. Turns out the black cartridge is bad. Will take it back for replacement. Thanks for your help.

Thank you for  your response. After reseating ink cartridges, the printer

did not print an alignment page and still have the same Cartridge Error message.

Is there anything else you can suggest or is it a sensor problem as you suggest?