SanfordandSound,

I am going away but can look around, if this is not the solution.

Start, control panel, printers, your printer, printer preferences.

Make sure it's set under Ink Use, Print using all available ink.

Rick

Thanks Rick, but unfortunately, that is not the problem, as I do have the "use all available ink" selected.

 SanfordandSound,

This happens only when you try to print or when copying on the printer?

Was thinking the buttons of the printer may have been pressed by accident.

Rick

any solution here?  i have the same problem.  the test pages print only the portions from the black cartridge, absolutely nothing from the color cartridge, even with a new cartridge.  (settings are fine, this started suddenly -- no fading in color first or any other problems.  Did have a power outage and noticed this problem a day or two later; don't know if there is a connection or not.)

I also have to same issue and it started suddenly. Is it possible we have damaged printer heads? If so how do we replace them. I've owned my printer P713w for over 1 year now... any help would be very appreciated. Thanks