UNSOLVED
Using ADF with a 962 and Microsoft Office Document Scanning
I have a 962 and am trying to get scanning from the ADF to work well with Microsoft Office Document Scanning (the scanning software that comes with Office 2003). In the software I can select the scanner to use, and for some reason the 962 shows up twice. I think perhaps it's because the 962 comes with both TWAIN and WIA drivers, but this is just a guess.
Anyway, if I select one of the 962 entries then the 'Use automatic document feeder' checkbox is unchecked but greyed out. If I select the other 962 entry then the checkbox is enabled. The problem is that when I select the 962 entry that has the enabled ADF checkbox and then proceed to check it, then I am unable to scan a document. The software just hangs when I click the Scan button (it doesn't matter if I have checked the 'Show scanner driver dialog before scanning' checkbox or not).
On the flip side, if I select the 962 entry that has the greyed out ADF option then I am able to successfully scan. The problem is that it wont keep pulling pages through the ADF automatically, I have to enable the 'Prompt for additional pages' option and then click 'Continue' after each page is scanned.
What I'm looking to do is put a pile of documents in the ADF and click Scan, and have it then scan all the documents in the ADF and prompt me when it is all done. Seems like this is what the ADF is all about right?
Are there known incompatibilities with Microsoft Office Document Scanning? Am I fighting a fruitless battle here? Should I return my printer?
So far I'm a bit dissapointed, but I'd really like to make this work.
-Brett-
Printboy007
569 Posts
685
0
Posted March 25th, 2005 14:00
Yeah, you might want to try that. If it's an option for you, you might even re-install Office too. I would uninstall the 962 drivers, then uninstall office. Then re-install office, then the 962 software. If it's not an easy option for you to uninstall Office, then at least try the 962 drivers. Keep in mind, I have still not been able to actually enable the ADF support, it has just either been there, or not. :( When it's there it works, when it's not it doesn't. I'll keep playing with it and let you know what I find...I reinstalled the 962 drivers (the latest from Dell) and now see a slightly different, but still defective, result.
Now I am able to acquire scans from the 962 using the ADF as expected, but when it gets to the point where it would normally then bring up the Microsoft Office Document Imaging window it just hangs. I never see that window.
Incredibly frustrating.
Printboy007
569 Posts
685
0
Posted March 30th, 2005 20:00
Have you tried both of the 962 options in the drop down field after you re-installed? You were correct on your assumption that one is for TWAIN, and the other for WIA...Printboy007
569 Posts
685
0
Posted March 30th, 2005 21:00
You're on to something here. From what I understand, a fix is in the works.- I recently purchased this all in one to replace my old HP device. The big draw for me was the flatbed scanner with ADF. Unfortunately I have been told that this device is not fully TWAIN or WIA compliant. Specifically in the TWAIN specification, trying to set CAP_FEEDERENABLED fails. The device should allow this capability to be set, per the TWAIN specs, as the device does have an automatic document feeder.I am going to open a trouble ticket with Dell on this before my return period has expired. This is an important capability for me.
- I had similar problem before:If I use the WIA driver it works OK (no ADF)If I use the TWAIN it works only is specific cases (one of them is after driver reinstall and another was something to do with preview first - do not remember)I spend hours (days) with customer support and they did not help me at all. Every time uninstall, install - seems like this is all they know. They even blamed the printer and sent me a replacement even if I told them it should be 99.9% PC side issue.In mine case it was not scaning from the printer panel nor from the control center. It was just hanging. It was not scanning from any application with TWAIN.Finally I had upgraded the XP do SP1 and SP2 and it started working with both SP's.
Message Edited by laleyan1 on 06-15-2005 04:46 PM
Message Edited by laleyan1 on 06-15-2005 04:48 PM
Printboy007
569 Posts
685
0
Posted March 24th, 2005 21:00
Which version of Office 2003 are you using? You might be on to something here, because here is what I found:
PC with Office 2003 Basic installed - Using TWAIN interface, the 'Use auto document feeder' checkbox was grayed and not selected. In this scenario, placing more than one document in the ADF performed exactly as you described, if you wished to scan more than one doc at a time, you needed to check the box to 'prompt for multiple pages' and do it manually.
However...
PC with Office 2003 Professional - Using TWAIN interface, the 'Use auto document feeder' checkbox was grayed out BUT selected. In this scenario, placing more than one document in the ADF worked correctly, it would automatically scan as many pages were in the ADF and then allow you to make changes.
So, this may indeed be a bug with the driver, or a quirk with the different versions of Office 2003. I'll let you know what else I find...