I've been struggling for 5 months trying to restore files from Dell DataSafe.  Despite repeated calls and online chats, this piece of junk still does not work.

I get error messages that says their web certificate is invalid.  When I try to restore files, Datasafe either goes on spinning a Progress Bar forever (I've let it run for 12 hours continuously to restore 23 MB), or nothing happens at all, or I get an error message that "The File Restore failed.  Try again later."

A backup system that won't let you restore or share files isn't worth a dime.

I'm giving Dell one last chance to fix this problem so I can consistently restore and/or share files from a backup.  If Dell can't or won't fix it, I'm moving on to another provider.

So you know - I've had 37 years experience working with computers and software of all shapes and sizes.  Never in my experience have I been more frustrated.  Dell's response to DataSafe problems posted on this forum is inexcusable.  Had I treated my customers the way Dell is treating DataSafe customers, I would have been fired.  DataSafe is just not a viable product nor is Dell prepared to fix it.