UNSOLVED

kellie12578

updated

20 years ago

0

10093

November 30th, 2006 16:00

Outlook 2002 - Operation Failed

We recently upgraded to the trial version of Outlook 2003.  This morning when I opened Outlook, I received a message indicating the my trial version has expired and I need to purchase a product key.  When my boss realized how much it would cost to "uograde" she decided we should "down grade" back to 2002.  Unfortunately, I can no longer send and receive.  Every time I click on the send and receive button, I get an message indicating "the operation failed". 
 
I tried to check my send and receive settings, but nothing happens.  Any ideas?
  • fireberd

    11 Legend

    •

    33399 Posts

    •

    112848 Points

    330

    0

    Posted November 30th, 2006 16:00

    Did you uninstall the 2003 trial version, restart Windows and then install 2002 and configure it?
     
    Also, your Firewall needs to be set to allow 2002 to access the web to send and receive.
    Inspiron 16 5630 Laptop and WD22TB4 Docking Station
    Self-built desktop for recording studio application
  • 330

    0

    Posted November 30th, 2006 18:00

    ok, I uninstalled 2003, restarted, and reinstall 2002, but I still have the same issue.  How do If I uninstall 2002 anb start from scratch, will I lose any data, emails, etc.? 
  • fireberd

    11 Legend

    •

    33399 Posts

    •

    112848 Points

    330

    0

    Posted November 30th, 2006 20:00

    Did you set your Firewall or security software to allow 2002 access?  If not that is the next step.
    Inspiron 16 5630 Laptop and WD22TB4 Docking Station
    Self-built desktop for recording studio application
  • 330

    0

    Posted December 1st, 2006 19:00

    That problem, I am sorry, but I did not have.  I simply uninstalled it from add/remove programs.  I did end up having to purchase the 2003 upgrade because I could not get 2002 to work properly again.
  • grockett

    1 Message

    330

    0

    Posted December 1st, 2006 19:00

    I am trying to uninstall outlook 2003 trial version myself and it won't uninstall....any suggestions?