Help

Start a discussion
UNSOLVED

danny0717

updated

3 years ago

D

danny0717

1 Rookie

•

1 Message

0

47

March 29th, 2024 21:36

software

i bought a desktop several years ago with excel and i had to reset the computer in doing so when the computer started up excel was no longer available. i called customer service that acknowledge the software but directed me that i should of read my contract correctly and nothing could be done without buying the software. this has really lead me to believe that dell is untrustworthy of any future purchases.

  • DC

    DELL-Cares

    Moderator

    •

    27830 Posts

    •

    706 Points

    0

    0

    Posted March 29th, 2024 21:44

    Hi,

    Thank you for contacting Dell.

    We apologize for the inconvenience this may have caused to you.

    We'll surely check this for you. We will send you a private message. Kindly, reply to it with the requested information so that we can review and assist you further.


    #IWork4Dell
    For all non-technical issues that require your private data, we must communicate via a private Direct Message
    Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoice

  • M

    MastiffX

    2 Intern

    •

    252 Posts

    •

    47 Points

    0

    0

    Posted March 30th, 2024 01:41

    Developers provide Dell (and other OEMs) with software at reduced cost on the condition that the software is tied to the original install. In this case, Dell's customer service was correct.

Dell Support Resources

Latest Solutions

View More