UNSOLVED

Monaldcry7788

updated

3 years ago

Closed

M

Monaldcry7788

2 Intern

30 Posts

0

948

July 24th, 2023 08:00

E1000 Failsafe voltage error. Contact support R610

Hello, today i checked my R610 dell poweredge server, but when i checked it the panel show: "E1000 Failsafe voltage error. Contact support". It doesn't boot up and i've already tried with unplug and re-plug. What should i do?

  • DELL-Chris H

    7 Practitioner

    9682 Posts

    48046 Points

    99

    0

    Posted July 24th, 2023 12:00

    Monaldcry7788,

     

    I would start with powering down the server and then removing the cables entirely and then holding down the power button for 20 seconds, then after that you need to take the server to its minimum to post configuration. Minimum to post is removing everything from the server internally and externally but the following;

     

    - One power supply
    - CPU1 (minimum for troubleshooting)
    - System board
    - Heat sink for CPU1 for prevention of overheating
    - One DIMM for CPU 1
    - Control panel
    - Control-panel cable
    - Riser card

     

    After that then restore the power cables and then try powering back up. If it still doesnt then try powering back down and reseat the connections of the minimum to post list. If that still doesn't resolve it then likely one of the devices in the minimum to post list is the cause.

     

    Let me know what you see.

     

    DELL-Chris H

    Social Media and Communities Professional

    Dell Technologies | Enterprise Support Services

    #IWork4Dell

    Did I answer your query? Please click on ‘Mark as Accepted Answer’. ‘Thumbs up’ the posts you like!

  • Monaldcry7788

    2 Intern

    30 Posts

    64

    0

    Posted July 27th, 2023 08:00

    So first i have to try to unplug everything and hold button for 20 seconds, If don't work remove all the things in the post and try re-boot. If don't work this, what should i do?

  • DELL-Chris H

    7 Practitioner

    9682 Posts

    48046 Points

    64

    0

    Posted July 27th, 2023 08:00

    I would look at replacing the motherboard, as it is the most likely cause. Now if you have another R610 you could try individually swapping out the devices on the minimum to post list from this server with a known good R610 and see if you can eliminate some of them as the cause, but I think you will confirm the issue lies with the systemboard. 

     

     

    DELL-Chris H

    Social Media and Communities Professional

    Dell Technologies | Enterprise Support Services

    #IWork4Dell

    Did I answer your query? Please click on ‘Mark as Accepted Answer’. ‘Thumbs up’ the posts you like!

  • Monaldcry7788

    2 Intern

    30 Posts

    71

    0

    Posted July 27th, 2023 08:00

    Hello, i saw about 2 days ago that my server wasn't online anymore. I checked if it was running and the small panel shown the error "E1000 Failsafe voltage error". How i can fix it?

    Thanks