DDTHECAT

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DDTHECAT

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2 Posts

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38010

February 25th, 2019 10:00

Lifecycle controller FTP Firmware update failing

Seems this issue keeps coming back over and over, would be nice if it got fixed.

1. Reset BIOS to Default
2. reset Idrac "racadm racreset"
3. Powered down system (did not unplug power as not local)
4. Powered back up and still fails!
R620-Lifecycle1.PNGR620-Lifecycle2.PNG



  • DELL-Erman O

    Moderator

    2984 Posts

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    Posted October 23rd, 2024 14:30

    Hi, 

    Firstly please update LCC and iDRAC you can find in support link https://dell.to/40za2OL 

    in LCC ensure that you are using "https://downloads.dell.com

    (edited)

    DELL-Erman O

    Social Media and Communities Professional

    Dell Technologies | Enterprise Support Services

    #IWork4Dell

    Did I answer your query? Please click on ‘Mark as Accepted Answer’. ‘Thumbs up’ the posts you like!

  • Daniel My

    12 Elder

    6205 Posts

    34589

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    Posted February 25th, 2019 12:00

    Hello

    I would try updating the iDRAC/LCC manually. If you are using an iDRAC7 or later then you can use Windows 32-bit Dell Update Packages. If you go to the update and rollback section of the iDRAC web page you can upload the DUP from your computer through the browser. If you are using an iDRAC6 you will need to use the image file, I think the extension is .d7 for the iDRAC. The LCC should have a repair package that is .usc file extension.

    You can also try downloads.dell.com instead of ftp.dell.com. Also, our FTP site no longer works with 11th generation or older systems.

    http://www.dell.com/idracmanuals/

    Thanks

  • geniefiasco

    1 Message

    34498

    0

    Posted February 26th, 2019 07:00

    But that's a 12 Gen System.

    I'm having the same issue with 12th, 13 and 14 Gen. This worked last month. Is it going to be fixed anytime soon or there is no fix to this?

     

     

  • 34427

    0

    Posted February 26th, 2019 21:00


    @geniefiasco wrote:

    But that's a 12 Gen System.

    I'm having the same issue with 12th, 13 and 14 Gen. This worked last month. Is it going to be fixed anytime soon or there is no fix to this?

     

     



    Glad to see it's not just us - same issue here - unable to apply any updates via FTP/HTTP/OME anymore, all fail to download, have to download manually and push them to update anything. Worked last month for us also.

  • 34427

    0

    Posted February 26th, 2019 21:00

    Glad to see it's not just us - same issue here - unable to apply any updates via FTP/HTTP/OME anymore, all fail to download, have to download manually and push them to update anything. 

  • savvy2

    4 Apprentice

    2547 Posts

    34371

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    Posted February 27th, 2019 07:00

    is it not true most FTP servers are being shut down

    due to new security rules?

    I can't speak for Dell but many sites world wide that had FTP and now dead

    we ask and get that answer.

    is it related to GDPR? rules new, spring 2018?

    I see these pages

    http://downloads.dell.com/published/pages/poweredge-r710.html

     

    but FTP I dont know.\

    but this don't fly,  ftp.dell.com now.

    404

    http://ftp.dell.com/Browse_for_Drivers/Servers,%20Storage%20and%20Networking/PowerEdge/

     

    one post here said

    I think some of the confusion is to blame on the other DNS names the FTP can be reached at, such as.
    downloads.dell.com
    ftp1.us.dell.com
    ftp2.us.dell.com
    ftp.us.dell.com

    my guess is this is why.

    you don't need FTP, especially since the SSH daemon has its own FTP module for accomplishing SFTP through a tunnel.(the new FTP)secure.

  • 34536

    1

    Posted February 27th, 2019 13:00

  • pdm12

    1 Message

    32821

    1

    Posted April 22nd, 2019 12:00

    We're having the same issue,  it's a shame that Dell just says "we don't support FTP anymore" and leave their users to just "deal with it."  Short of installing each patch manually I've exhausted every way to check/install firmware updates.  I'm trying now to use the "Dell Repository Manager" and "rufas" to create a bootable USB key to update the firmware.  (I'll post if I succeed or not.) 

    What used to take an hour or so per server every quarter is now taking me days to complete.  

    BTW, I've tried following the suggested documents, "ftp.dell.com",  "downloads.dell.com", etc etc etc  (and as the previous poster stated you can't put "https://" in the line that asks for the FTP address.)  

     

    What makes this even worse is that I'm still under maintenance and support and now I have a product that I can't update (easily).  

     

    Thanks again, Dell, for standing by your products!

    Paul

  • daemoch

    3 Posts

    30357

    0

    Posted May 10th, 2019 13:00

    I'm in the same boat.

    Just under two years into a three year Dell SMB contract and I'm back to updating with USBs or DVD/CD.  Sadly, I know the procedure...it's how I did things back when it was floppies.  Think about that.

    Has anyone tried a local FTP?  For one or two servers that might not make sense, or if they are all physically local.  But for a multi-site it might make more sense.  Still, that's more $$$ that needs to be factored vs a competitor when calculating TCO.