‎[SAE 4.00.05.30] Update Failed | DELL Technologies

Start a Conversation

UNSOLVED

CHPAU

updated

7 days ago

CHPAU

3 Posts

1

2220

November 15th, 2019 01:00

[SAE 4.00.05.30] Update Failed

Hello,

I launch my SAE yesterday, the banner appeard and say me to "Download now" update 4.00.05.30
Download seems to be OK.

Today, i launch my SAE, the banner appeard and say me to "Update Now", sadly when i click on "Update now", i get this error :

Update Failed
SupportAssis Enterprise Systems could not update.

This error message is not very useful

How can i get more logs to know what is the problem ? Have you got this problem too ?

Regards,

Kevin

N
naylormat
5 Posts
1982
0
Posted November 15th, 2019 07:00
Exact same issue here.
N
naylormat
5 Posts
1977
0
Posted November 15th, 2019 08:00
The applicaion logs dont realy shed much light on this sadly

15 Nov 2019 15:56:43,681 [qtp834466358-861] INFO  com.dell.supportassist.restclient.RestClient- 215 - URL : https://esrsde-app:9443/esrs/v1/update/applyupdate

15 Nov 2019 15:56:43,682 [qtp834466358-861] INFO  com.dell.supportassist.restclient.RestClient- 217 - Method : GET

15 Nov 2019 15:56:43,779 [qtp834466358-861] INFO  com.dell.supportassist.restclient.RestClient- 283 - Response Code :200

15 Nov 2019 15:56:43,779 [qtp834466358-861] ERROR com.dell.supportassist.autoupdate.AutoUpdateService- 404 - Upgrade failed, statucode:null
C
CHPAU
3 Posts
1963
0
Posted November 18th, 2019 00:00
Thanks for your reply, i am not alone

I hope Dell will resolve this issue quickly.

Kévin
N
naylormat
5 Posts
1772
0
Posted January 16th, 2020 04:00
Not very quickly it seems - still the same issues with no sign of help
PS
Prashant Singh
1 Message
1687
0
Posted February 11th, 2020 23:00
Hello,

Its clearly mentioned on their website that if you want to upgrade the version from 2.x to 4.X then you have to manually download the files to the local folder and then install it.

Happy Sharing .
C
CHPAU
3 Posts
1601
0
Posted February 27th, 2020 00:00
Hello,

That's, sadly, not my case, i'm actually in version 4.00.00.08 :'(

Kevin