Hi We have an Outlook 2000 Exchange server with Emailxtender 4.7 and loaded the xtender client we are able to archive a user and shortcut their mail - all is fine with users able to read their mail BUT are not able to view the attachments - the message reads

This message is archived and shortcutted and cannot currently be retrieved.- (Short cuts are not available when Outlook is off -line
If using Cache mode try resynchronising)

This is also a problem when an attachment is a txt file which rules out getting stopped by our virus email checker tried cache and non cache mode
Any help Please