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infinityx

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15 years ago

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infinityx

2 Posts

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October 13th, 2011 23:00

EmailXtender Error (SRVCMD_READ_BLOB_VIA_MSGID)

Hello

We have SourceOne installed with EmailXtender connected in one of our environments. During one day we found that the service was broken from unkonwn reason. I checked windows and EMC logs on SourceOne's side and found nothing uncommon, except of few errors relative to running jobs.

But on EmailXtender's side I found the following errors, I'm wondering if it may be relative to service break or not. Can anyone provide me any information about the error?

Event Type: Error
Event Source: EmailXtender
Event Category: Query
Event ID: 0
Date:
10.10.2011
Time:
13:59:40
User:
N/A
Computer: Xtender01

Description:

exception in ProcessIncomingCommand SRVCMD_READ_BLOB_VIA_MSGID  thread: 8000

Thanks in advance

Pavel

  • RKatwal

    2 Intern

    •

    600 Posts

    240

    0

    Posted November 16th, 2011 19:00

    Hi Pavel,

    The service that crashed was it ExQuery.exe (LEGATO EmailXtender Query Service) ?

    Did you also see error messages similar to the ones below?

    Event Type: Error
    Event Source: EmailXtender
    Event Category: Query
    Event ID: 0
    Date: 
    Time: 

    If not then can you please confirm if you have EX to SourceOne migration going on ?

    Thanks,

    Rajan

  • 240

    0

    Posted September 5th, 2014 03:00

    Hi Rajan,

    I get below error

    Event Type: Error
    Event Source: EmailXtender
    Event Category: Query
    Event ID: 0
    Date: 9/5/2014
    Time: 9:11:42 AM
    User: N/A
    Computer: WBTNPA061

    Description:

    exception in ProcessIncomingCommand SRVCMD_READ_BLOB_VIA_MSGID  thread: 8684

    YES, we have IPM Migration going on in our environment .

    Can you let me know hot to fix this issue ... as most of the messages are getting failed to export from EX Search