UNSOLVED
Shortcutted messages cannot be opened
Hello,
We have recently installed EX 4.81.409 SP1 in our production environment.
Journaling works fine, We have archived/shortcutted one (dummy) user's messages. Opening the shortuctted messages returns a shortcut error:
"The message selected is archived & shortcutted and cannot currently be retrieved (shortcuts are not availbale when Outlook is offline)."
However Outlook isn't offline. The message can be retreived from the archive while using the search plugin. I think it's a permissions issue, but don't know where/what to look for. I've searched through the forum/knowledge base, but didn't find a conclusive answer.
Does anybody have any idea where to look to resolve this?
Kind regards,
Duncan
We have recently installed EX 4.81.409 SP1 in our production environment.
Journaling works fine, We have archived/shortcutted one (dummy) user's messages. Opening the shortuctted messages returns a shortcut error:
"The message selected is archived & shortcutted and cannot currently be retrieved (shortcuts are not availbale when Outlook is offline)."
However Outlook isn't offline. The message can be retreived from the archive while using the search plugin. I think it's a permissions issue, but don't know where/what to look for. I've searched through the forum/knowledge base, but didn't find a conclusive answer.
Does anybody have any idea where to look to resolve this?
Kind regards,
Duncan
