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kamal.thakor
100 Posts
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1582
October 17th, 2006 00:00
Skipping Double Byte Character Messages
I am trying to run a shortcut task on the emailxtender server. There are 3 mailboxes that the shortcut runs through but it does not shortcut even 1 message. For all it says, Skipping (Double Byte Character Message) Class: IPM.Note
I have tried everything possible in my knowlege (correcting the regional settings, playing around with registry settings, etc) but this error just doesn't seem to budge.
EX Server: Windows 2003 Enterprise Edition
Exchange 2003
EmailXtender Server is v. 4.70.520
Mapi Profile: MS Exchange Server (mailbox: exservice)
I also get 1 error in the EmailXtender Administrator:
"Exception in ProcessIncomingCommand"
Has anyone else see this issue? Can you please help me on how to solve this?
This is just a test system to see if EX can archive Thai message (yes it does) and also shortcuts them (i doubt it does in the current version). Maybe EX 5.0 would solve this issue.
Thanks in advance.
Kamal
Below is the message log that I got from the task that I had run.
Running Shortcut Task : shortcutting
Create message shortcuts? : True
Prepend (Archived) to message subject? : True
Remove message body? : False
Add OWA Properties? : False
Simulated operation only? : True
Using MAPI profile: MS Exchange Server
Processing all mailboxes
Process messages from all dates
Using Received date in messages
Task Start Time : 10-17-2006 14:39:47
Processing messages for all date ranges.
------------ Shortcut --> Processing Mailboxes for Server: AD ------------------
14:39:48: Skipping (NonUser Mailbox) ...
14:39:48: Mailbox: Administrator
14:39:48: Folder: Calendar Skipping (Folder)
14:39:48: Folder: Contacts Skipping (Folder)
14:39:48: Folder: Deleted Items Skipping (Folder)
14:39:48: Folder: Drafts Skipping (Folder)
14:39:48: Folder: Inbox
14:39:48: Skipping (Double Byte Character Message) Class: IPM.Note Date: 10/17/2006 - 5:40:0 From: user1 Subject: FW: test2
14:39:48: Skipping (Double Byte Character Message) Class: IPM.Note Date: 10/17/2006 - 5:34:20 From: user1 Subject: test2
14:39:48: Skipping (Double Byte Character Message) Class: IPM.Note Date: 10/17/2006 - 5:24:24 From: user1 Subject: Test
14:39:48: Skipping (Double Byte Character Message) Class: IPM.Note Date: 10/4/2006 - 9:55:6 From: exservice Subject: [EXSERVER] - Event log contents
14:39:48: Skipping (Double Byte Character Message) Class: IPM.Note Date: 10/4/2006 - 9:53:3 From: exservice Subject: [EXSERVER] - Event log contents
14:39:48: Skipping (Double Byte Character Message) Class: IPM.Note Date: 10/4/2006 - 9:53:3 From: exservice Subject: [EXSERVER] - Event log contents
14:39:48: Skipping (Double Byte Character Message) Class: IPM.Note Date: 10/4/2006 - 9:52:2 From: exservice Subject: [EXSERVER] - Event log contents
14:39:48: Skipping (Double Byte Character Message) Class: IPM.Note Date: 10/4/2006 - 9:20:9 From: "Outlook 2003 Team" Subject: Welcome to Microsoft Office Outlook 2003
14:39:48: Folder: Journal Skipping (Folder)
14:39:48: Folder: Junk E-mail Skipping (Folder)
14:39:48: Folder: Notes Skipping (Folder)
14:39:48: Folder: Outbox Skipping (Folder)
14:39:48: Folder: Sent Items Skipping (Folder)
14:39:48: Folder: Sync Issues Skipping (Folder)
14:39:48: Folder: Tasks Skipping (Folder)
14:39:48: Total Msg Processed: 0 Size (MB): 0 Matched: 0 Size (MB): 0 Archived: 0 Size (MB): 0 Shortcut: 0 Size (MB): 0
14:39:48: Deleted: 0 Size (MB): 0
14:39:48: Skipping (NonUser Mailbox) ...
14:39:48: Skipping (Journaling Mailbox) exservice...
14:39:48: Mailbox: user1
14:39:48: Folder: Calendar Skipping (Folder)
14:39:48: Folder: Contacts Skipping (Folder)
14:39:48: Folder: Deleted Items Skipping (Folder)
14:39:48: Folder: Drafts Skipping (Folder)
14:39:48: Folder: Inbox
14:39:48: Skipping (Double Byte Character Message) Class: IPM.Note Date: 10/17/2006 - 7:14:49 From: user2 Subject: FW: test2
14:39:48: Skipping (Double Byte Character Message) Class: IPM.Note Date: 10/17/2006 - 5:20:44 From: "Outlook 2003 Team" Subject: Welcome to Microsoft Office Outlook 2003
14:39:48: Skipping (Double Byte Character Message) Class: IPM.Note Date: 10/4/2006 - 9:53:45 From: Administrator Subject: test mesg to user 1
14:39:48: Skipping (Double Byte Character Message) Class: IPM.Note Date: 10/4/2006 - 9:27:52 From: exservice Subject: test message
14:39:48: Folder: Journal Skipping (Folder)
14:39:48: Folder: Junk E-mail Skipping (Folder)
14:39:48: Folder: Notes Skipping (Folder)
14:39:48: Folder: Outbox Skipping (Folder)
14:39:48: Folder: Sent Items Skipping (Folder)
14:39:48: Folder: Sync Issues Skipping (Folder)
14:39:48: Folder: Tasks Skipping (Folder)
14:39:48: Total Msg Processed: 0 Size (MB): 0 Matched: 0 Size (MB): 0 Archived: 0 Size (MB): 0 Shortcut: 0 Size (MB): 0
14:39:48: Deleted: 0 Size (MB): 0
14:39:48: Skipping (NonUser Mailbox) SystemMailbox{434BCE89-CB1A-4126-82FB-E0530B2E5EE6}...
14:39:48: Mailbox: user2
14:39:48: Folder: Calendar Skipping (Folder)
14:39:48: Folder: Contacts Skipping (Folder)
14:39:48: Folder: Deleted Items Skipping (Folder)
14:39:48: Folder: Drafts Skipping (Folder)
14:39:48: Folder: Inbox
14:39:48: Skipping (Double Byte Character Message) Class: IPM.Note Date: 10/17/2006 - 7:15:17 From: user2 Subject: FW: Test
14:39:48: Skipping (Double Byte Character Message) Class: IPM.Note Date: 10/17/2006 - 7:14:49 From: user2 Subject: FW: test2
14:39:48: Skipping (Double Byte Character Message) Class: IPM.Note Date: 10/17/2006 - 5:44:34 From: "Outlook 2003 Team" Subject: Welcome to Microsoft Office Outlook 2003
14:39:48: Skipping (Double Byte Character Message) Class: IPM.Note Date: 10/17/2006 - 5:40:0 From: user1 Subject: FW: test2
14:39:48: Skipping (Double Byte Character Message) Class: IPM.Note Date: 10/17/2006 - 5:34:20 From: user1 Subject: test2
14:39:48: Skipping (Double Byte Character Message) Class: IPM.Note Date: 10/17/2006 - 5:24:24 From: user1 Subject: Test
14:39:48: Folder: Journal Skipping (Folder)
14:39:48: Folder: Junk E-mail Skipping (Folder)
14:39:48: Folder: Notes Skipping (Folder)
14:39:48: Folder: Outbox Skipping (Folder)
14:39:48: Folder: Sent Items Skipping (Folder)
14:39:48: Folder: Sync Issues Skipping (Folder)
14:39:48: Folder: Tasks Skipping (Folder)
14:39:48: Total Msg Processed: 0 Size (MB): 0 Matched: 0 Size (MB): 0 Archived: 0 Size (MB): 0 Shortcut: 0 Size (MB): 0
14:39:48: Deleted: 0 Size (MB): 0
Server: AD Total Msg Processed: 0 Size (MB): 0 Matched: 0 Size (MB): 0 Archived: 0 Size (MB): 0 Duplicates: 0 Shortcut: 0 Size (MB): 0
Deleted: 0 Size (MB): 0
Task Completion Time : 10-17-2006 14:39:48
I have tried everything possible in my knowlege (correcting the regional settings, playing around with registry settings, etc) but this error just doesn't seem to budge.
EX Server: Windows 2003 Enterprise Edition
Exchange 2003
EmailXtender Server is v. 4.70.520
Mapi Profile: MS Exchange Server (mailbox: exservice)
I also get 1 error in the EmailXtender Administrator:
"Exception in ProcessIncomingCommand"
Has anyone else see this issue? Can you please help me on how to solve this?
This is just a test system to see if EX can archive Thai message (yes it does) and also shortcuts them (i doubt it does in the current version). Maybe EX 5.0 would solve this issue.
Thanks in advance.
Kamal
Below is the message log that I got from the task that I had run.
Running Shortcut Task : shortcutting
Create message shortcuts? : True
Prepend (Archived) to message subject? : True
Remove message body? : False
Add OWA Properties? : False
Simulated operation only? : True
Using MAPI profile: MS Exchange Server
Processing all mailboxes
Process messages from all dates
Using Received date in messages
Task Start Time : 10-17-2006 14:39:47
Processing messages for all date ranges.
------------ Shortcut --> Processing Mailboxes for Server: AD ------------------
14:39:48: Skipping (NonUser Mailbox) ...
14:39:48: Mailbox: Administrator
14:39:48: Folder: Calendar Skipping (Folder)
14:39:48: Folder: Contacts Skipping (Folder)
14:39:48: Folder: Deleted Items Skipping (Folder)
14:39:48: Folder: Drafts Skipping (Folder)
14:39:48: Folder: Inbox
14:39:48: Skipping (Double Byte Character Message) Class: IPM.Note Date: 10/17/2006 - 5:40:0 From: user1 Subject: FW: test2
14:39:48: Skipping (Double Byte Character Message) Class: IPM.Note Date: 10/17/2006 - 5:34:20 From: user1 Subject: test2
14:39:48: Skipping (Double Byte Character Message) Class: IPM.Note Date: 10/17/2006 - 5:24:24 From: user1 Subject: Test
14:39:48: Skipping (Double Byte Character Message) Class: IPM.Note Date: 10/4/2006 - 9:55:6 From: exservice Subject: [EXSERVER] - Event log contents
14:39:48: Skipping (Double Byte Character Message) Class: IPM.Note Date: 10/4/2006 - 9:53:3 From: exservice Subject: [EXSERVER] - Event log contents
14:39:48: Skipping (Double Byte Character Message) Class: IPM.Note Date: 10/4/2006 - 9:53:3 From: exservice Subject: [EXSERVER] - Event log contents
14:39:48: Skipping (Double Byte Character Message) Class: IPM.Note Date: 10/4/2006 - 9:52:2 From: exservice Subject: [EXSERVER] - Event log contents
14:39:48: Skipping (Double Byte Character Message) Class: IPM.Note Date: 10/4/2006 - 9:20:9 From: "Outlook 2003 Team" Subject: Welcome to Microsoft Office Outlook 2003
14:39:48: Folder: Journal Skipping (Folder)
14:39:48: Folder: Junk E-mail Skipping (Folder)
14:39:48: Folder: Notes Skipping (Folder)
14:39:48: Folder: Outbox Skipping (Folder)
14:39:48: Folder: Sent Items Skipping (Folder)
14:39:48: Folder: Sync Issues Skipping (Folder)
14:39:48: Folder: Tasks Skipping (Folder)
14:39:48: Total Msg Processed: 0 Size (MB): 0 Matched: 0 Size (MB): 0 Archived: 0 Size (MB): 0 Shortcut: 0 Size (MB): 0
14:39:48: Deleted: 0 Size (MB): 0
14:39:48: Skipping (NonUser Mailbox) ...
14:39:48: Skipping (Journaling Mailbox) exservice...
14:39:48: Mailbox: user1
14:39:48: Folder: Calendar Skipping (Folder)
14:39:48: Folder: Contacts Skipping (Folder)
14:39:48: Folder: Deleted Items Skipping (Folder)
14:39:48: Folder: Drafts Skipping (Folder)
14:39:48: Folder: Inbox
14:39:48: Skipping (Double Byte Character Message) Class: IPM.Note Date: 10/17/2006 - 7:14:49 From: user2 Subject: FW: test2
14:39:48: Skipping (Double Byte Character Message) Class: IPM.Note Date: 10/17/2006 - 5:20:44 From: "Outlook 2003 Team" Subject: Welcome to Microsoft Office Outlook 2003
14:39:48: Skipping (Double Byte Character Message) Class: IPM.Note Date: 10/4/2006 - 9:53:45 From: Administrator Subject: test mesg to user 1
14:39:48: Skipping (Double Byte Character Message) Class: IPM.Note Date: 10/4/2006 - 9:27:52 From: exservice Subject: test message
14:39:48: Folder: Journal Skipping (Folder)
14:39:48: Folder: Junk E-mail Skipping (Folder)
14:39:48: Folder: Notes Skipping (Folder)
14:39:48: Folder: Outbox Skipping (Folder)
14:39:48: Folder: Sent Items Skipping (Folder)
14:39:48: Folder: Sync Issues Skipping (Folder)
14:39:48: Folder: Tasks Skipping (Folder)
14:39:48: Total Msg Processed: 0 Size (MB): 0 Matched: 0 Size (MB): 0 Archived: 0 Size (MB): 0 Shortcut: 0 Size (MB): 0
14:39:48: Deleted: 0 Size (MB): 0
14:39:48: Skipping (NonUser Mailbox) SystemMailbox{434BCE89-CB1A-4126-82FB-E0530B2E5EE6}...
14:39:48: Mailbox: user2
14:39:48: Folder: Calendar Skipping (Folder)
14:39:48: Folder: Contacts Skipping (Folder)
14:39:48: Folder: Deleted Items Skipping (Folder)
14:39:48: Folder: Drafts Skipping (Folder)
14:39:48: Folder: Inbox
14:39:48: Skipping (Double Byte Character Message) Class: IPM.Note Date: 10/17/2006 - 7:15:17 From: user2 Subject: FW: Test
14:39:48: Skipping (Double Byte Character Message) Class: IPM.Note Date: 10/17/2006 - 7:14:49 From: user2 Subject: FW: test2
14:39:48: Skipping (Double Byte Character Message) Class: IPM.Note Date: 10/17/2006 - 5:44:34 From: "Outlook 2003 Team" Subject: Welcome to Microsoft Office Outlook 2003
14:39:48: Skipping (Double Byte Character Message) Class: IPM.Note Date: 10/17/2006 - 5:40:0 From: user1 Subject: FW: test2
14:39:48: Skipping (Double Byte Character Message) Class: IPM.Note Date: 10/17/2006 - 5:34:20 From: user1 Subject: test2
14:39:48: Skipping (Double Byte Character Message) Class: IPM.Note Date: 10/17/2006 - 5:24:24 From: user1 Subject: Test
14:39:48: Folder: Journal Skipping (Folder)
14:39:48: Folder: Junk E-mail Skipping (Folder)
14:39:48: Folder: Notes Skipping (Folder)
14:39:48: Folder: Outbox Skipping (Folder)
14:39:48: Folder: Sent Items Skipping (Folder)
14:39:48: Folder: Sync Issues Skipping (Folder)
14:39:48: Folder: Tasks Skipping (Folder)
14:39:48: Total Msg Processed: 0 Size (MB): 0 Matched: 0 Size (MB): 0 Archived: 0 Size (MB): 0 Shortcut: 0 Size (MB): 0
14:39:48: Deleted: 0 Size (MB): 0
Server: AD Total Msg Processed: 0 Size (MB): 0 Matched: 0 Size (MB): 0 Archived: 0 Size (MB): 0 Duplicates: 0 Shortcut: 0 Size (MB): 0
Deleted: 0 Size (MB): 0
Task Completion Time : 10-17-2006 14:39:48
kamal.thakor
100 Posts
546
0
Posted October 26th, 2006 21:00
Hi Jamie,
No i haven't tried installing the Thai language pack. Will definitely try that out. What's the registry setting for MBCS?
Regards,
Kamalkamal.thakor
100 Posts
546
0
Posted October 26th, 2006 21:00
Hi Josef,
Thanks for your response.
EX is definitely archiving a thai message and the search is also working fine. We can search for that particular message without worries. However, when I run the shortcut task (atleast to shortcut the messages which are in English (like the outlook 2003 welcome message), it skips all the messages complaining that it is Double Byte Character Message, even the english messages (not a word of thai character in it) will be skipped.
I did run the archive task and it works fine using EmaiExtract, but shortcut will not shortcut even 1 message.
Regards,
Kamalkamal.thakor
100 Posts
546
0
Posted October 26th, 2006 21:00
Hi Daniel,
Please send me the KB article (since powerlink is now accessible). Yes, EmailXtract is working as intended but it also skips the messages which are in english (how do we identify if the message is double byte)?
Thanks,
Kamal- HKLM\Software\OTG\Emailxtender
"DisableMBCSProcessing" - value = 0
dWord
0= disabled
1= enabled
So to 'enable' Multi-Byte Character Set you have to 'disable' this key (value = 0)
I've got a feeling this won't help with the shortcut issue but it won't hurt to try.
JJ - One other factor I should mention. When you enable MBCS indexing it can slow down processing. You should monitor the MSMQ's and EX resources to make sure there's no problems. We had to disable this because of the volume of journaled email we archive/index daily. We have a case open with EMC to fix the performance when using MBCS. - JJ
kamal.thakor
100 Posts
116
0
Posted October 31st, 2006 21:00
Yes, i know MBCS shortcutting is not supported. But even the messages which are in english are not shortcutted? A Microsoft Outlook Welcome message is all in english.
I wrote one test messge which contains all english text, even that message is not shortcutted! that's why I need to know why ALL MESSAGES are named as Double Byte Character Messages?
Also, I need to know when the shortcutting of MBCS messages will be supported as we have many customers here in Thailand who need to use that feature but can't because they communicate in Thai.
kamal.thakor
100 Posts
546
0
Posted October 19th, 2006 22:00
Please.