I'm an administrator for a 60,000 mailbox Exchange organization. We are using EX/DX at one hospital with 1500 users.

Recently upgraded the host server and clients to 4.81.564. Shortcut recovery using OWA is working just fine.

I receive a few call a week where the client just stops opening the shortcut and instead opens a seperate window with the standard "Archived by emailXtract" message.

I remote to the desktop and see it with my own eyes, then check to see if the client is installed and move on to he next steps.

I sign the user off and I sign on, create a new profile and can open my own shortcut messages using their desktop.

Then I add their mailbox in my Outlook on my own desktop and again, successfully open their shortcuts.

I have the user open our OWA site and try opening the shortcut - works fine.

I close out of Outlook and re-run the 4.81.564 client install and use the option to "Repair". Then restart the machine and have the user sign-on. Same thing.

Their profile is not setup to use Exchange Cache Mode.

I'm not sure what else I can do for them.

It happens sporadically throughout the enterprise and doesn't seem to be a GPO interfering but it does seem to be isolated to the user profile on their desktop.

Any advice would be appreciated.