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colbro1973
7 Posts
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June 1st, 2008 06:00
Hard Drive Errors - Help!!!
Hi,
My System
Dimension 9200
Dell Model DXP061
300GB hard disc
Vista 32bit
I recently got a hard drive error reported on Port:
It says:
SOME VOLUME ERRORS
some data requests to a hard drive in a RAID 0 volume failed, backup may be possible. Please try back up data immediately.
Also on the start up BIO scree it is reporting that an error occured.
My computer seems to be starting up ok, if a bit slowly?
does any one know what may cause this, any help most welcome.
I am reasonable at fixing my own computer but am very new to VISTA, and also know very little about hard drives or RAID volumes etc.
I was thinking of trying a complete hard disc wipe and system install as my next step if no one can help me, then I think it will have to be off to the shop to get it sorted.
THIS IS A REPORT I PRINTED OFF USING Intel Matrix storage Console
System Information
Kit Installed: 7.5.0.1017
Kit Install History: 7.5.0.1017
Shell Version: 7.5.0.1017
OS Name: Microsoft® Windows Vista™ Home Premium
OS Version: 6.0.6000 Build 6000
System Name: COL-LINDS-PC
System Manufacturer: Dell Inc.
System Model: 0CT017
Processor: Intel(R) Core(TM)2 CPU 6400 @ 2.13GHz
BIOS Version/Date: Dell Inc. 2.5.3 , 11/22/2007
Language: ENU
Intel(R) RAID Technology
Intel RAID Controller: Intel(R) ICH8R/ICH9R SATA RAID Controller
Number of Serial ATA ports: 6
RAID Option ROM Version: 6.0.0.1022
Driver Version: 7.5.0.1017
RAID Plug-In Version: 7.5.0.1017
Language Resource Version of the RAID Plug-In: 7.5.0.1017
Create Volume Wizard Version: 7.5.0.1017
Language Resource Version of the Create Volume Wizard: 7.5.0.1017
Create Volume from Existing Hard Drive Wizard Version: 7.5.0.1017
Language Resource Version of the Create Volume from Existing Hard Drive Wizard: 7.5.0.1017
Modify Volume Wizard Version: 7.5.0.1017
Language Resource Version of the Modify Volume Wizard: 7.5.0.1017
Delete Volume Wizard Version: 7.5.0.1017
Language Resource Version of the Delete Volume Wizard: 7.5.0.1017
ISDI Library Version: 7.5.0.1017
Event Monitor User Notification Tool Version: 7.5.0.1017
Language Resource Version of the Event Monitor User Notification Tool: 7.5.0.1017
Event Monitor Version: 7.5.0.1017
Array_0000
Status: No active migration(s)
Hard Drive Write Cache Enabled: Yes
Size: 298 GB
Free Space: 0 GB
Number of Hard Drives: 2
Hard Drive Member 1: WDC WD1600JS-75NCB3
Hard Drive Member 2: WDC WD1600JS-75NCB3
Number of Volumes: 1
Volume Member 1: ARRAY
ARRAY
Status: Normal
System Volume: Yes
Volume Write-Back Cache Enabled: No
RAID Level: RAID 0 (striping)
Strip Size: 128 KB
Size: 298 GB
Physical Sector Size: 512 Bytes
Logical Sector Size: 512 Bytes
Number of Hard Drives: 2
Hard Drive Member 1: WDC WD1600JS-75NCB3
Hard Drive Member 2: WDC WD1600JS-75NCB3
Parent Array: Array_0000
Hard Drive 0
Usage: Array member
Status: Normal
Device Port: 0
Device Port Location: Internal
Current Serial ATA Transfer Mode: Generation 2
Model: WDC WD1600JS-75NCB3
Serial Number: WD-WCANMD957591
Firmware: 10.02E04
Native Command Queuing Support: Yes
Hard Drive Write Cache Enabled: Yes
Size: 149 GB
Physical Sector Size: 512 Bytes
Logical Sector Size: 512 Bytes
Number of Volumes: 1
Volume Member 1: ARRAY
Parent Array: Array_0000
Hard Drive 1
Usage: Array member
Status: Error occurred
Device Port: 1
Device Port Location: Internal
Current Serial ATA Transfer Mode: Generation 2
Model: WDC WD1600JS-75NCB3
Serial Number: WD-WCANMD929863
Firmware: 10.02E04
Native Command Queuing Support: Yes
Hard Drive Write Cache Enabled: Yes
Size: 149 GB
Physical Sector Size: 512 Bytes
Logical Sector Size: 512 Bytes
Number of Volumes: 1
Volume Member 1: ARRAY
Parent Array: Array_0000
Unused Port 0
Device Port: 3
Device Port Location: Internal
Unused Port 1
Device Port: 4
Device Port Location: Internal
Unused Port 2
Device Port: 5
Device Port Location: Internal
CD/DVD Drive 0
Device Port: 2
Device Port Location: Internal
Current Serial ATA Transfer Mode: Generation 1
Model: TSSTcorp DVD+/-RW TS-H653A
Serial Number: Data not reported
Firmware: D500
Thankyou
Colin
Message Edited by colbro1973 on 06-01-2008 02:57 AM
colbro1973
7 Posts
284
0
Posted June 1st, 2008 11:00
thanks very much for quick reply, I have all important stuff backed up. I run the diagnostic tool in boot up screen, both drives PASSED. weird. the computer seems to be running fine now also, I marked the drive as ok in the intel matrix storage console, which got rid of the error message. Not sure what to do now, I may just monitor the situation closely for a while and see if any problems occur. What do you think?colbro1973
7 Posts
284
0
Posted June 2nd, 2008 06:00
I checked again, definately no option for an extended scan through the f12 hard disc diagnostic route!
colbro1973
7 Posts
284
0
Posted June 2nd, 2008 06:00
No, I don't recall seeing that option, will have another look though.
thanks
You must boot to the Dell diagnostic partition (this is not the quick diagnostic built into the BIOS). Once you've done that, run the quick test and boot to the 32-bit graphical interface. You'll see the list of tests you can run - one of which is the full surface analysis of the hard drive.
colbro1973
7 Posts
284
0
Posted June 4th, 2008 16:00
Hi, how do I boot to the dell diagnostic partition, I also ran a hard disc scan from vista, this scheduled a scan at next start up, this took a couple of hours, was that the scan?!
thanks for being so patient!!
Col
colbro1973
7 Posts
284
0
Posted June 5th, 2008 05:00
Thanks mate, was me being thick, I now see the bit I need, its called 'Boot to Utility Partition'. Will run a full test tonight when I get in from work. will let you know how it goes, thanks again for your help.
Cheers
Col
colbro1973
7 Posts
32
0
Posted June 5th, 2008 21:00
Well run the full dell utility test on hard drive took about 4hours, everything passed ok. Thanks for help, if you have any other ideas why I got message, would like to know. cheers
Colin
ejn63
11 Legend
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87469 Posts
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321256 Points
284
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Posted June 1st, 2008 10:00
Back up immediately. To confirm the drive failure, boot to the Dell diagnostics (F12) and run the extended test on both drives. If one of them fails, replace it - you will then need to load everything from ground up - a single drive failure on RAID 0 destroys the array and necessitates a complete rebuild.