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coleipoo

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21 years ago

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coleipoo

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June 23rd, 2005 18:00

I have some tricky problems!

Hello. I have a few problems I need to work out. First, a little history:
Last week, I ran my disk defragmenter, and it froze on 98%. I thought nothing of it and turned my comp off. The following day, I booted my computer, and I got a blus screen saying windows could not recongnize the operating system. I figure it is because some of the crucial windows files were moved and corrupted because they were not saved. Well, anyways, I had the option to run it on safe mode or last previous working mode, but niether worked.
 
The first question is this:
Is there anyway I can get into my hard drive and save files before I reinstall windows?
 
The second question:
Do I have to use windows home, or can I use windows xp professional reinstallation CD? I tried it, but the installation never completes(the Pro edition). When I try to boot the comp up now, I get an error that says I am missing the file "windows/inf/biosinfo/inf". I tried the pro edition because I can't find the home edition CD at the moment.
 
Last question:
I read that dell dimensions made after july 15, 2004 have a built in system restore. I try to hit ctrl and f11 at the same time and release them together, but it never works. The title screen comes on in about 3 secs, so I don't really have enough time to do it correctly. I think I am doing it right, however, nothing comes up. How can I tell how old my comp is? It is a Dimension 4200C.
 
That should be all the questions I have for now.
Thank you.
  • 195

    0

    Posted June 23rd, 2005 19:00

    answers:
    1. do you know drive savers?
    2. you'll have to use the original os that came with your system.. otherwise if you're gonna be calling tech support they will not gonna be able to help you. you have to use the original os that came with the system.
    3. it's not system restore. that's image resotore. i believe that thing came out after august? of 2004.
     
    try to do a 90-90 diag on your hard drive to verify the functionality of your hard drive. just press ctrl + alt + d when you see the dell logo screen.

    Message Edited by dr.feelgood on 06-23-2005 03:13 PM

  • 195

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    Posted June 23rd, 2005 19:00

     

    Message Edited by dr.feelgood on 06-23-2005 03:12 PM

  • shesagordie

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    46017 Posts

    195

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    Posted June 23rd, 2005 19:00

    coleipoo.

    Are you certain that your system is a Dimension 4200c?   Because the 4200c is not listed as one of Dell's Dimension computers