UNSOLVED

mikek63

updated

19 years ago

M

mikek63

5 Posts

0

4265

June 4th, 2007 09:00

unmountable boot volume - Dimension3000

I get the blue screen – error msg     UNMOUNTABLE_BOOT_VOLUME

when I boot up. I get the same error from safe mode.

 

The PC model is Dimension 3000 

I don’t have the xp cd – it wasn’t shipped with the pc.

  

If you can explain a solution - please do it in quite simple terms as I’m not a pc expert.

How it happened : the webcam pic froze first and then the internet session.

So I  had to switch the power off and on again and now I get the error when I try to boot.

  • ejn63

    11 Legend

    87468 Posts

    321253 Points

    123

    0

    Posted June 4th, 2007 11:00

    If there is data on the drive you don't have backed up, remove the drive and transfer it to a working system as a secondary, or purchase an external 3.5" drive case and power supply, mount the suspect drive in it, and attach it to a working system and copy your data.

    Then return the drive to the 3000, power on, press F12 and load the Dell diagnostics. Run the extended test of the drive.

    If it passes, power down, power up, and wait for the Dell screen. Press CTRL and F11 once, together and use the Dell restore to restore the drive to as-shipped.

    More likely the drive will fail the test, whereupon you should replace it. You will need the XP CD, so call Dell for it (you need not buy the drive from Dell if you're out of warranty).
  • shesagordie

    12 Elder

    46017 Posts

    123

    0

    Posted June 4th, 2007 19:00

    mikek63

    Dell Customers can request a set of backup discs containing the factory-installed operating system as well as the device drivers and utilities specific to your system, from here.

    Bev.







    ===================================================
    Please don't send me questions about your system by DCF Messenger.
    Post the issue in the appropriate Board, where they will be answered.