‎USB 3.0 Driver problem | DELL Technologies

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Swagat R

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13 years ago

Swagat R

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August 15th, 2013 12:00

USB 3.0 Driver problem

Plz Help. I have a Segate Backup plus with usb 3.0 cable.

But whenever I connect it to my usb 3.o port it displays a message, "this drive can perform best if connected to usb 3 port".

I checked the segate product with other pc it works.So there is a problem with my usb drivers.

I am using DELL XPS 15 L502x

os Windows 8 pro

DA
DELL-Amogh G
6 Operator
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Posted August 15th, 2013 13:00
Hi Swagat R,

You may uninstall the ‘USB Root Hubs’ from ‘Device manager’. Please follow the steps below:

Press ‘Windows’ key + R on ‘Desktop’ screen

Type ‘devmgmt.msc’ in run box and press ‘Enter’

Expand ‘Universal Serial Bus controllers’

From the list, look for ‘USB Root Hub’

Right click and click ‘Uninstall’, click ‘Ok’

Uninstall all ‘USB Root Hub’ listed

Wait for all the drivers to get uninstalled

Restart the computer

Restarting the computer will install ‘USB Root Hub’s automatically on the computer

You may install latest chipset drivers from the link: http://dell.to/16Sjev5.

You may update the system BIOS from the link: http://dell.to/1cGzhRZ.

Hope this helps. Please feel free to reply for any further assistance.
SR
Swagat R
3 Posts
239
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Posted August 16th, 2013 22:00
I have upgraded from win 7 home premium to 8 pro. Plz give any other solution...
SR
Swagat R
3 Posts
239
0
Posted August 16th, 2013 22:00
Thank you sir .But still I have a problem with my driver and solution didn't worked.
DA
DELL-Amogh G
6 Operator
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1499 Posts
239
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Posted August 19th, 2013 19:00
Hi Swagat R,

You may try to use any other USB 3.0 compliant device with the system.

Keep me posted with the results. I will be glad to assist you.