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David De Backere
2 Posts
0
6291
December 16th, 2020 12:00
Cannot install SupportAssist -> URL Validation failed
Dell Latitude 5500,
trying to run SupportAssist,
fails immediately saying:
Download failed: "We were unable to download a file for installation. Check your internet connection and try again."
I check the log in C:\ProgramData\SupportAssist\Client\Agent\logs\ApplicationLogs
-> ERROR Dell.Services.SupportAssist.SecurityUtility.CertificateUtility - Failed to validate the url certificate
Anybody can help?
Gr,
David
David De Backere
2 Posts
5914
0
Posted December 16th, 2020 12:00
Dell Latitude 5500,
trying to run SupportAssist,
fails immediately saying:
Download failed: "We were unable to download a file for installation. Check your internet connection and try again."
I check the log in C:\ProgramData\SupportAssist\Client\Agent\logs\ApplicationLogs
-> ERROR Dell.Services.SupportAssist.SecurityUtility.CertificateUtility - Failed to validate the url certificate
Anybody can help?
Gr,
David
burgerinBTV
1 Message
2993
0
Posted November 17th, 2021 05:00
and the additional errors I found in the same file....optplex 3070 currently under warranty...
That said, i discovered it was already on my PC but there is no way to run advanced diagnostics. Regardless, this error message is not as helpful as an error that said, the script is already installed.
2021-11-17 08:15:41,308 [3.10.3.3] [15888 - 6] INFO Dell.Services.SupportAssist.SecurityUtility.CertificateUtility - Validating the url certificate...
2021-11-17 08:15:41,319 [3.10.3.3] [15888 - 6] ERROR Dell.Services.SupportAssist.SecurityUtility.CertificateUtility - Failed to validate the url certificate
2021-11-17 08:15:41,336 [3.10.3.3] [15888 - 6] ERROR Dell.Services.SupportAssist.DownloadManager.DownloadManager - Network Failure Status in DownLoader method :TrustFailure
2021-11-17 08:15:41,337 [3.10.3.3] [15888 - 6] INFO Dell.Services.SupportAssist.AutoUpgradeHelper.SupportAssistInstallerPackage - DownloadCatalogFile download Status: TrustFailure
2021-11-17 08:15:41,337 [3.10.3.3] [15888 - 6] ERROR Dell.Services.SupportAssist.AutoUpgradeHelper.SupportAssistInstallerPackage - SupportAssist Agent Catalog file could NOT be downloaded from FTP Server
2021-11-17 08:15:41,346 [3.10.3.3] [15888 - 1] INFO Dell.Services.SupportAssist.SupportAssistInstaller.MainWindow - Releasing all the held Resources
2021-11-17 08:27:22,713 [3.10.3.3] [15888 - 1] INFO Dell.Services.SupportAssist.SupportAssistInstaller.ViewModel.ProgressViewModel - Is Control in Finish Page:False
2021-11-17 08:27:22,717 [3.10.3.3] [15888 - 1] INFO Dell.Services.SupportAssist.SupportAssistInstaller.MainWindow - Application Exit Code: cancel
Mary G
6 Operator
•
20095 Posts
5901
0
Posted December 16th, 2020 14:00
Your old computer might not be compatible or there is an error. Support Assist is not a necessary app and has to be the right version for each model computer. It's really for new computers with brand new users. Sign up for notices of (rare) updates at the bottom of this page--Support for Latitude 5500 | Drivers & Downloads | Dell US
You might be able to download Support Assist on that page if you allow Dell to scan your computer.