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XPS 15 9500 - Intel Integrated Sensor Solution Driver - doesn't install
Dear Support,
For 1,5 months the Dell Support Assist tooling tries to install the Intel Integrated Sensor Solution Driver version 3.10.100.4122. I downloaded and ran the program installer installing the update at least 10 times already. Running it again the tool prompts that there is a new update ready to be installed, again version 3.10.100.4122.
After thinking this was a bug I search and downloaded the .exe update via the dell support website, run the installer, and rebooted the system. When the Support Assist tool was done running it again prompted that 3.10.100.4122 was ready for me to be downloaded and install.
Please fix this problem.
Kind regards
Thanks for your reply.
I ran the RunAll function a couple of times already. This changes nothing, unfortunately... I will respond to you in a PM with my service tag.
Thanks in advance.
JaapDELL-Nikhil K
7 Practitioner
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206 Posts
2184
0
Posted November 19th, 2020 01:00
Hi @J. Relou
We have root cause this issue and marked particular driver as blacklist from SupportAssist and same will be available for you after 24hours.
I would recommend you to click on RunAll button and in case you are getting same recommendation again then install once and after that it should get disappeared from SupportAssist automatically.
I ran the "RunAll" function twice this morning.
Unfortunately, the driver is still popping up as an update ready to be installed.
DELL-Nikhil K
7 Practitioner
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206 Posts
2146
0
Posted November 26th, 2020 04:00
Hi @J. Relou
There was delay happened at our side to update few files at our backend please try now after click on RunAll button and check this issue.
DELL-Nikhil K
7 Practitioner
•
206 Posts
2141
0
Posted November 26th, 2020 06:00
Hi @J. Relou
i would recommend you to get in touch with DELL TechSupport for this issue, might be some system configuration issue holding fix on your system.
- Hi @NikhilKiroula, Just run the tool twice... unfortunately the problem persists....
- Hi @NikhilKiroula, I already started a case 8 days ago but no response yet.... dont know whats pro support plus (till 2023) about that but yeah....
DELL-Nikhil K
7 Practitioner
•
206 Posts
2196
1
Posted November 18th, 2020 00:00
Hi @J. Relou
I would recommend you to click on RunAll button once and see if you are getting same driver recommendation again once scan get completed.
In case you are observing same behavior then please share your system service tag with me over private message.