We did some checking on this, and believe this may be a port conflict issue with the embedded Java Messaging Server in Network Manager. It's possible this could be caused by firewall software, or a running application already using the port JMS wants to use (in this case, apparently port 2606). You may want to check other applications and services running on the system, and ensure you do not have a firewall application (such as ZoneAlarm or BlackICE Defender) running locally on the box.
Message Edited by DELL-AndrewH on 09-15-2003 10:13 AM
What applications are installed/services are running on this system?
If it's not a straight-up port conflict, such as we initially suspected, we need to know what was installed prior to attempting to load Network Manager.
DataAccess Q318202 (details...) on 01/26/03 Q318203 (details...) on 01/26/03 Q328797 (details...) on 04/08/03 Q329414-26 (details...) on 01/26/03 Q823718 (details...) on 08/22/03 DirectX DX819696 (DirectX Update 819696) Internet Explorer Q324929 (details...) Q330994 (details...) Q810847 (details...) Q813489 (details...) Q813951 (details...) Q818529 (details...) Q822925 (details...) SP1 (SP1) MSXML4 Q317244 (details...) Windows 2000 SP-1 Q816093 (details...) on 04/11/03 SP4 Q327194 (details...) on 07/14/03 SP5 KB822831 (Windows 2000 Hotfix - KB822831) on 08/16/03 KB823559 (Windows 2000 Hotfix - KB823559) on 07/11/03 KB823980 (Windows 2000 Hotfix - KB823980) on 07/17/03 KB824105 (Windows 2000 Hotfix - KB824105) on 09/04/03 KB824146 (Windows 2000 Hotfix - KB824146) on 09/11/03 Q818043 (details...) on 08/16/03 Windows Media Player WM320920.1 (details...) WM819639 (details...)
Software Versions
321Studio™ - 321Studio™ Version 4.02 * ACD FotoAngelo 2.0 Version 2, 0, 0, 13 * ACD Systems, Ltd. - FotoCanvas Version 2, 0, 0, 8 * ACDSee Version 5, 0, 0, 25 * AcroTray - Adobe Acrobat Distiller helper application. Version 5, 0, 0, 0 * Adobe Acrobat Version 5.0.0.0 * Adobe ImageReady (tm) 7.0 Version 7.0 * Adobe Photoshop Version 7.0 * Adobe Premiere Version 6.0 * Adobe Systems Incorporated. - Acrobat ® Distiller ® for Windows Version 5.0.000 * Adobe Systems, Inc. Adobe Gamma Loader Version 1, 0, 0, 1 * Analog Devices, Inc. - DLSLoader Application Version 3, 0, 210, 0 * Analog Devices, Inc. - SoundMAX Integrated Digital Audio Version 3, 2, 10, 0 * Analog Devices, Inc. - SoundMAX service agent Version 3, 2, 5, 0 * Apple Computer, Inc. - QuickTime QuickTime 6.0 * Application mpeg_encode Version 1, 0, 0, 1 * ATI Desktop Component Version 6.14.10.4019 * ATI External Event Utility for WindowsNT and Windows9X Version 6.14.4065 * ATI Multimedia Center Version 7.5 * ATI Smart Version 5.13.0004 * Avery Media Software * Belarc, Inc. - BelManage Client Version 6.0g * blindman.exe * Cinematronics - 3D Pinball Version 5.00.2134.1 * CMCEI - NewsbinPro Application Version 4, 0, 0, 1 * Cpqlcd * CyberLink Corp. - PowerDVD Version 2.50.1307 * Decoder Configuration * Dell OpenManage Network Manager * DivX Player 2.1 * DivXNetworks, Inc. - DivX Video for Windows Codec Version 5, 0, 3 * DVDXCopy Application Version 1, 0, 0, 1 * Eastman Software, Inc., A Kodak Business - Imaging for Windows® Version 5.00.2138.1 * FlasK CO FlasKMPEG Version 0, 6, 0, 0 * Gemstar Technology Development Limited - GUIDE PLUS+(TM) for Windows® System Version 1, 1, 0, 18 * Gemstar Technology Development Ltd. - EPGUpdate Application Version 1, 0, 1, 34 * GEOCKWIN * Hewlett-Packard - HP Install Network Printer Wizard Version 3.04.014.0 * Indigo Rose Corporation - Setup Factory 6.0 Runtime Module Version 6.0.1.1 * InstallShield unInstaller Version 2.20.926.0 * Intel(R) Application Accelerator Version 2.2.0.2126 * Intel(R) Network Configuration Services Version 1.2.26.0 * Intel(R) Network Configuration Services Version 6.2.35.0 * Ipswitch, Inc. 81 Hartwell Ave. Lexington, MA 02173 - WS_FTP95 Version 4, 0, 3, 1 * Java Web Start * javaw.exe * Jordan Russell - If you want to undo changes made by Spybot-S&D, use the Recovery instead! * Macromedia, Inc. - Director 8 Shockwave Studio Version 8.0 * Micro Logic Corp. - DiskMapper 2 Version 2, 1, 1, 0 * Microsoft (R) Visual C++ Version 6.0.000 * Microsoft (R) Visual Studio Version 6.0.000 * Microsoft (R) Visual Studio Version 6.00.8168.0 * Microsoft - PDMan98 Version 6.00.8450 * Microsoft Clip Gallery Version 5.2.01.0405 * Microsoft Corporation - Dependency Walker Version 1.0 * Microsoft Corporation - Internet Explorer Version 6.00.2800.1106 * Microsoft Corporation - OLEViewer Version 2.1 * Microsoft Corporation - VB 6 API Declaration Loader Version 6.00.8169 * Microsoft Corporation - Visual Basic Version 6.00.8988 * Microsoft Corporation - Windows Installer - Unicode Version 2.0.2600.1183 * Microsoft Corporation - Windows® NetMeeting® Version 3.01 * Microsoft Object Linking and Embedding Client Test for Windows Version 1.01.000 * Microsoft Object Linking and Embedding Server Test for Windows Version 1.01.000 * Microsoft Office 2000 Version 9.0.6926 * Microsoft Open Database Connectivity Version 3.520.9030.0 * Microsoft Outlook Version 9.0.6604 * Microsoft Photo Editor Version 3.01.3 * Microsoft PowerPoint for Windows Version 9.0.6620 * Microsoft Visio 2000 Version 6.0 * Microsoft Windows Media Player Version 6.4.09.1125 * Microsoft(R) Windows Media Player Version 9.00.00.2980 * Microsoft® Access Version 9.0.6620 * Microsoft® Developer Studio Version 6.0.000 * Microsoft® FrontPage® 2000 Version 4.0.2.6625 * Microsoft® Internet Services Version 6.1.33.0 * Microsoft® Query Version 9.00.4430 * MindVision - Installer VISE 2.8.3 Version 2.8.3 * MindVision Software - Installer VISE Version 3.1.1 * Neodio Corp. - Disk Monitor Version 1.5.0819.1 * Nico Mak Computing, Inc. - WinZip Version 7.0 * PepiMK Software - SpyBot-S&D Version 1.2 * Radium MP3 codec configuration tool Version 1.0.0.0 * Roxio - Disc Copier Application Version 6.1.1.17 * Roxio - DVD Builder Version 1.1.1.17 * Roxio - Easy CD Creator Version 6.0.0.171 * Roxio - Easy CD Creator Version 6.1.1.17 * Roxio DVD Player Version 6.0.1615.1 * Roxio Engine Compatibility Wizard Version 6.1.0.7 * Roxio PhotoSuite Version 5.0.1366.0 * Roxio, Inc. - AudioCentral Media Manager Version 1.0.100 * Roxio, Inc. - AudioCentral Version 1.0.98 * S.A.D. - PowerCDR Express Version 1, 0, 0, 0 * Server Monitor * Sharman Networks - Kazaa Media Desktop Version 2, 0, 2, 0 * SmartRipper * SunJavaUpdateSched * System Diagnostic * Terran Interactive - Cleaner Version 5, 0, 1, 0 * tslaunch Application Version 1.01 * VERSANTD *
I have had the same problem as the other two posters here. Same error where the Server doesn't ever initialize. (Same error in the log.) I have also tried it on two different systems. (One was a PIII-800, the other a P4-2.4GHZ) Both running Windows XP. No other software installed. (Other than all the MS patches...)
and his Netstat output shows nothing listening on that port,
doesn't it follow that the reason that the connection was refused was that there is a problem in the Network Manager software? (Since JMS is what was requesting access in the first place?)
When you tried to run this on the Windows XP system, was it XP Home, or XP Professional?
We have seen similar issues with Windows XP Home during testing(and thus is why Home isn't a supported OS for Network Manager).
We are currently investigating this issue, and will let you know if we require further information or have any suggestions.
As a side note, I just installed this on a P-III 1Ghz machine with 512 MB of RAM. After about 10 minutes, the app server was in 'Ready' status. The download itself appears to be fine.
If possible, could we get a list of the systems on which you've attempted the installation? I'd like to know manufacturer(if any), OS version, processor speed, and amount of memory.
Message Edited by DELL-AndrewH on 09-18-2003 04:08 PM
Main Circuit Board Board: ASUSTeK Computer INC. P4PE REV 1.xx Bus Clock: 133 megahertz BIOS: Award Software, Inc. ASUS P4PE ACPI BIOS Revision 1001 09/03/2002
Drives 80.03 Gigabytes Usable Hard Drive Capacity 20.51 Gigabytes Hard Drive Free Space
HL-DT-ST DVDRAM GSA-4040B [CD-ROM drive] 3.5" format removeable media [Floppy drive]
MAXTOR 6L080L4 [Hard drive] (80.05 GB) -- drive 0 USB Storage-CFC [Hard drive] -- drive 2 USB Storage-MMC [Hard drive] -- drive 3 USB Storage-MSC [Hard drive] -- drive 4 USB Storage-SMC [Hard drive] -- drive 1
Memory Modules 512 Megabytes Installed Memory
Slot 'DIMM 1' has 512 MB Slot 'DIMM 2' is Empty Slot 'DIMM 3' is Empty
Andrew_Hicks1
2 Intern
•
169 Posts
1892
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Posted September 15th, 2003 14:00
We did some checking on this, and believe this may be a port conflict issue with the embedded Java Messaging Server in Network Manager. It's possible this could be caused by firewall software, or a running application already using the port JMS wants to use (in this case, apparently port 2606). You may want to check other applications and services running on the system, and ensure you do not have a firewall application (such as ZoneAlarm or BlackICE Defender) running locally on the box.
Message Edited by DELL-AndrewH on 09-15-2003 10:13 AM