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Ivan Wong

updated

9 years ago

IW

Ivan Wong

21 Posts

0

8739

May 10th, 2017 23:00

OpenManage Essentials 2.2 - Update Inventory collection component: Failed

I've installed OME 2.2 recently, under Dell Solutions, I saw Inventory collection component need to be updated.

Click "Update", but failed.

How to solve this problem?

  • DELL-Josh Cr

    Community Manager

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    Posted May 11th, 2017 17:00

    Hi,

    What model server are you using? What OS is installed? Are you able to ping downloads.dell.com ?

  • Ivan Wong

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    Posted May 11th, 2017 20:00

    Dell R710, ESX 6.0.0 , 3620759

    OME 2.2 running inside a guest OS Windows 2008 R2 Standard w/SP1, able to ping downloads.dell.com

  • DELL-Josh Cr

    Community Manager

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    Posted May 12th, 2017 09:00

    Can you reboot the VM and make sure that the DSM essentials task manager service is running and try updating again?

  • Ivan Wong

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    Posted May 13th, 2017 06:00

    Rebooted, but still failed.

    Running upto 30% and fail.

  • DELL-Josh Cr

    Community Manager

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    Posted May 15th, 2017 11:00

    Was it always going to 30% and then failing or was it failing at different points?

  • Ivan Wong

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    Posted May 15th, 2017 16:00

    Always 30% then fail

  • DELL-Josh Cr

    Community Manager

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    Posted May 15th, 2017 18:00

    Do you have discovered servers? 

  • Ivan Wong

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    Posted May 16th, 2017 00:00

    Yes

  • isophist

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    Posted May 16th, 2017 15:00

    Ivan,

    I had to paste the primary path into the address bar of chrome.  I had no problem after I deleted the "ftp://" from the original address.

    downloads.dell.com/FOLDER04184311M/1/invCol_KP2PC_WIN32_17.03.200.987_A00.exe

    Hope it works for you.

    Patrick

  • Ivan Wong

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    Posted May 16th, 2017 18:00

    Patrick, you're right!

    I tried to look into the details:

    10%:

    Downloading Dell OME component from  downloads.dell.com/.../invCol_KP2PC_WIN32_17.03.200.987_A00.exe to C:\Program Files\Dell\SysMgt\Essentials\SystemUpdate\Packages\invcol.exe

    20%:

    Downloading Dell OME component from  downloads.dell.com/.../invCol_RPTVF_WIN64_17.03.200.987_A00.exe to C:\Program Files\Dell\SysMgt\Essentials\SystemUpdate\Packages\invcol64.exe

    30% fail:

    Downloading Dell OME component from  downloads.dell.com/.../invcol_KP2PC_LN32_17.03.200.987_A00 to C:\Program Files\Dell\SysMgt\Essentials\SystemUpdate\Packages\invcol.bin

    Only 2 files can be download to C:\Program Files\Dell\SysMgt\Essentials\SystemUpdate\Packages\