OpenManage Server Administrator "page can’t be displayed"
I'm trying to setup OMSA on Dell R805 server / W2K8R2. The challenge I'm facing is that no matter what I try OMSA web interface is failing to show the information frame, reporting "This page can’t be displayed" instead.
This is what I've tried to do so far:
Added "127.0.0.1", "localhost" and to the list of trusted sites in IE.
Lowered IE security permissions for the Trusted zone to permit all kind of ActiveX controls (unsigned, etc.)
Ensured Active scripting is enabled (I've seen this parameter causing the same issue to another member of this forum)
Tried different OMSA versions: 8.3, 8.2 and 7.4
Tried to remove OMSA using OMCleanup and reinstall
Tried to use Firefox instead of IE
Nothing helps. I keep getting "This page can’t be displayed" in the internal frame of the OMSA page. Or, in case of Firefox "The page isn't redirecting properly"
I'm attaching a screenshot of the error and the Apache log.
I had the BIOS version updated to the latest 4.2.1 before attempting OMSA installation.
As for iDRAC, I don't think it can be installed on this server as R805 is pretty old 10G model.
Here is the output of "omreport system summary" if it helps:
System Summary
------------------ Software Profile ------------------ Systems Management Name : Dell OpenManage Systems Management Software (64-Bit) Version : 8.3.0 Description : Systems Management Software Contains : Apache Tomcat Webserver 8.0.28 : Broadcom SNMP Agent 17.6.4 : Common Storage Module 5.3.0 : Data Engine 8.3.0 : Hardware Application Programming Interface 8.3.0 : Instrumentation Service 8.3.0 : Instrumentation Service Integration Layer 8.3.0 : Inventory Collector 16.01.200 : OMACS 8.3.0 : Operating System Logging 8.3.0 : Oracle Java Runtime Environment 1.7.0_79 : Remote Access Controller Managed Node 8.3.0 : Server Administrator Common Framework 8.3.0 : Server Administrator Core files 8.3.0 : Server Administrator Instrumentation files 8.3.0 : Server Instrumentation SNMP Module 8.3.0 : Server Instrumentation WMI Module 8.3.0 : Storage Management 5.3.0
Operating System Name : Microsoft Windows Server 2008 R2, Standard x64 Edition Version : Version 6.1 (Build 7601 : Service Pack 1) (x64) Server Full Installation System Time : Tue May 17 12:17:38 2016 System Bootup Time : Fri May 13 13:05:36 2016
-------- System -------- System Host Name : XXXXX System Location : Please set the value Lifecycle Controller : [N/A]
--------------------- Main System Chassis --------------------- Chassis Information Chassis Model : PowerEdge R805 Chassis Service Tag : XXXXX Express Service Code : XXXXXXXXX Chassis Lock : Present Chassis Asset Tag :
Processor 1 Processor Brand : Quad-Core AMD Opteron(tm) Processor 2376 Processor Version : Model 4 Stepping 2 Voltage : 1300 mV
Processor 2 Processor Brand : Quad-Core AMD Opteron(tm) Processor 2376 Processor Version : Model 4 Stepping 2 Voltage : 1300 mV
Memory Total Installed Capacity : 4096 MB Memory Available to the OS : 4090 MB Total Maximum Capacity : 131072 MB Memory Array Count : 1
Memory Array 1 Location : System Board or Motherboard Use : System Memory Installed Capacity : 4096 MB Maximum Capacity : 131072 MB Slots Available : 16 Slots Used : 4 ECC Type : Multibit ECC
Slot PCI1 Adapter : [Not Occupied] Type : PCI E Data Bus Width : 8x or x8 Speed : [Not Obtained, see card documentation] Slot Length : Long Voltage Supply : 3.3 Volts
Slot PCI2 Adapter : [Not Occupied] Type : PCI E Data Bus Width : 4x or x4 Speed : [Not Obtained, see card documentation] Slot Length : Long Voltage Supply : 3.3 Volts
Slot PCI3 Adapter : [Not Occupied] Type : PCI E Data Bus Width : 8x or x8 Speed : [Not Obtained, see card documentation] Slot Length : Long Voltage Supply : 3.3 Volts
Slot PCI4 Adapter : [Not Occupied] Type : PCI E Data Bus Width : 8x or x8 Speed : [Not Obtained, see card documentation] Slot Length : Long Voltage Supply : 3.3 Volts
BIOS Information Manufacturer : Dell Inc. Version : 4.2.1 Release Date : 04/14/2010
Firmware Information Name : Baseboard Management Controller Version : 2.47.00.00 (Build 0)
-------------- Network Data -------------- Network Interface 0 IP Address : [No Value] MAC Address : XX-XX-XX-XX-XX-XX
Network Interface 1 IP Address : 192.168.0.2 Subnet Mask : 255.255.255.0 Default Gateway : 192.168.0.1 MAC Address : XX-XX-XX-XX-XX-XX
Network Interface 2 IP Address : [No Value] MAC Address : XX-XX-XX-XX-XX-XX
Network Interface 3 IP Address : [No Value] MAC Address : XX-XX-XX-XX-XX-XX
-------------------- Storage Enclosures -------------------- Storage Enclosures Name : Backplane Service Tag : XXXXXX Express Service Code : XXXXXXXX
I had run the Deployment Toolkit and updated all my firmware to the latest. I'm definitely running BMC v2.50 - the latest one. This didn't resolve the issue.
I have tried accessing the page from a remote server using Chrome and IE. Chrome reports "too many redirects" and IE reports "This page can't be displayed"
Note 1: I can successfully run the CLI version of OMSA and get the meaningful results back.
Note 2: there is no DRAC card installed in the server. I hope this is not a pre-requisite to running OMSA.
Yup, it booted fine and I was able to use OMSA from it. Still don't know why every OMSA installation I do from within Windows fails to show the internal frame...
After couple of days of fighting with almost everything I finally figureout what caused this problem. Strangely - on the other node of our cluster OSMA worked fine and this drived me crazy.
In my case it was simply installed old version of OMSA - We've installed 7.4.4. After reinstalling it with 9.1.0 version - everthing started to work again.
MaxxyM
6 Posts
40905
0
Posted May 17th, 2016 10:00
I had the BIOS version updated to the latest 4.2.1 before attempting OMSA installation.
As for iDRAC, I don't think it can be installed on this server as R805 is pretty old 10G model.
Here is the output of "omreport system summary" if it helps:
System Summary
------------------
Software Profile
------------------
Systems Management
Name : Dell OpenManage Systems Management Software (64-Bit)
Version : 8.3.0
Description : Systems Management Software
Contains : Apache Tomcat Webserver 8.0.28
: Broadcom SNMP Agent 17.6.4
: Common Storage Module 5.3.0
: Data Engine 8.3.0
: Hardware Application Programming Interface 8.3.0
: Instrumentation Service 8.3.0
: Instrumentation Service Integration Layer 8.3.0
: Inventory Collector 16.01.200
: OMACS 8.3.0
: Operating System Logging 8.3.0
: Oracle Java Runtime Environment 1.7.0_79
: Remote Access Controller Managed Node 8.3.0
: Server Administrator Common Framework 8.3.0
: Server Administrator Core files 8.3.0
: Server Administrator Instrumentation files 8.3.0
: Server Instrumentation SNMP Module 8.3.0
: Server Instrumentation WMI Module 8.3.0
: Storage Management 5.3.0
Operating System
Name : Microsoft Windows Server 2008 R2, Standard x64 Edition
Version : Version 6.1 (Build 7601 : Service Pack 1) (x64) Server Full Installation
System Time : Tue May 17 12:17:38 2016
System Bootup Time : Fri May 13 13:05:36 2016
--------
System
--------
System
Host Name : XXXXX
System Location : Please set the value
Lifecycle Controller : [N/A]
---------------------
Main System Chassis
---------------------
Chassis Information
Chassis Model : PowerEdge R805
Chassis Service Tag : XXXXX
Express Service Code : XXXXXXXXX
Chassis Lock : Present
Chassis Asset Tag :
Processor 1
Processor Brand : Quad-Core AMD Opteron(tm) Processor 2376
Processor Version : Model 4 Stepping 2
Voltage : 1300 mV
Processor 2
Processor Brand : Quad-Core AMD Opteron(tm) Processor 2376
Processor Version : Model 4 Stepping 2
Voltage : 1300 mV
Memory
Total Installed Capacity : 4096 MB
Memory Available to the OS : 4090 MB
Total Maximum Capacity : 131072 MB
Memory Array Count : 1
Memory Array 1
Location : System Board or Motherboard
Use : System Memory
Installed Capacity : 4096 MB
Maximum Capacity : 131072 MB
Slots Available : 16
Slots Used : 4
ECC Type : Multibit ECC
Slot PCI1
Adapter : [Not Occupied]
Type : PCI E
Data Bus Width : 8x or x8
Speed : [Not Obtained, see card documentation]
Slot Length : Long
Voltage Supply : 3.3 Volts
Slot PCI2
Adapter : [Not Occupied]
Type : PCI E
Data Bus Width : 4x or x4
Speed : [Not Obtained, see card documentation]
Slot Length : Long
Voltage Supply : 3.3 Volts
Slot PCI3
Adapter : [Not Occupied]
Type : PCI E
Data Bus Width : 8x or x8
Speed : [Not Obtained, see card documentation]
Slot Length : Long
Voltage Supply : 3.3 Volts
Slot PCI4
Adapter : [Not Occupied]
Type : PCI E
Data Bus Width : 8x or x8
Speed : [Not Obtained, see card documentation]
Slot Length : Long
Voltage Supply : 3.3 Volts
BIOS Information
Manufacturer : Dell Inc.
Version : 4.2.1
Release Date : 04/14/2010
Firmware Information
Name : Baseboard Management Controller
Version : 2.47.00.00 (Build 0)
--------------
Network Data
--------------
Network Interface 0
IP Address : [No Value]
MAC Address : XX-XX-XX-XX-XX-XX
Network Interface 1
IP Address : 192.168.0.2
Subnet Mask : 255.255.255.0
Default Gateway : 192.168.0.1
MAC Address : XX-XX-XX-XX-XX-XX
Network Interface 2
IP Address : [No Value]
MAC Address : XX-XX-XX-XX-XX-XX
Network Interface 3
IP Address : [No Value]
MAC Address : XX-XX-XX-XX-XX-XX
--------------------
Storage Enclosures
--------------------
Storage Enclosures
Name : Backplane
Service Tag : XXXXXX
Express Service Code : XXXXXXXX