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njctechno

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16 years ago

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njctechno

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July 26th, 2010 11:00

camera crashes streak

Hi, About half the time i open the camera app, the streak crashes. Pressing the on button then causes the phone to reboot. It does this sometimes when plugging in the USB lead too.

  • LFH

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    Posted July 27th, 2010 11:00

    There must be something wrong with it.

  • njctechno

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    Posted July 27th, 2010 12:00

    yeah, that's what i think. I went through the telephone call with a young lady somewhere in USA, to which she suggested the usual restore factory defaults, but at least gave me an incident number. I'll do the proper thing and go along with their suggestions, despite having to reload everything. I'll post the results of this in case it helps others in the same boat.

  • maj123

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    Posted July 28th, 2010 23:00

    Hi! Same problem here! Other things on streak works just fine, but same problem with camera! I tried with factory defaults but nothing changes!

    I am close to return the phone!

    Any suggestions?

  • njctechno

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    Posted July 29th, 2010 11:00

    I am going to back up the phone again, then reformat the sd card and restore to factory defaults again. Then i am going to try the camera again before restoring any apps/data. Failing that, I at least have an incident number from Dell support. Now that you have confirmed the same thing that helps me, Thanks! I'll let you know how i get on.

  • njctechno

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    Posted July 29th, 2010 13:00

    Yeah, I did that too and it was not much better. I found that the camera crashing has got better, but when i try and take a picture the phone beeps, the cross hairs go red then green, but rarely will the iris symbol close and a picture be taken.

    I called again and another support person suggested i take out the battery, and sim card and sd card.

    I patiently did this and it worked, several photos taken in rapid succession, all good, until i ended the support call. Problem again.

    The next person agreed to transfer me to a department to arrange a replacement, but it was getting close to their home time so have to wait for them to contact me.

    Hope a new phone solves this as one of my sons is buying a streak this weekend. He knows my issues, and agrees with me that a working streak is an awesome phone!

    Good luck with your problems!

  • D123451

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    Posted August 2nd, 2010 14:00

    well it occasionally crashes and frzees either it reload itself or i unplug the battery and its bck to normal~~~ :) not only the camera, the music library, and some apps too...

    ps if lucky wait a little while it'll just response....

    i'm hopinging these little bugs will get fixed in the update~~~

    plus i though it it multilingual so i put in different songs like japanese and korean and chinese etc and came out the title etc is messed up :P

    saw so many broken their screen... a little bit worry, i'm seeking a cheaper casing if theres any...

  • njctechno

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    Posted August 4th, 2010 13:00

    hi, i replied but my reply got deleted cos they didn't like my frustrated language. I've been thru several supportcalls and been given a number to call to request a replacement phone. They also promised to get someone to contact me. The support number does not have an option to request a replacement. I've emailed customer support and they clearly don't read anything cos they suggested calling technical support. They have only one number you can call and any sensible option takes you back to technical support who cannot request a replecemnt even though they freely admit the phone is faulty. It's more than the 24-48 hours they promised to get someone to contact me several days running. I'm now threatening to get my credit card to cancel the payment.

  • 501

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    Posted December 6th, 2010 15:00

    Yeah, I did that too and it was not much better. I found that the camera crashing has got better, but when i try and take a picture the phone beeps, the cross hairs go red then green, but rarely will the iris symbol close and a picture be taken.

    I called again and another support person suggested i take out the battery, and sim card and sd card.

    I patiently did this and it worked, several photos taken in rapid succession, all good, until i ended the support call. Problem again.

    The next person agreed to transfer me to a department to arrange a replacement, but it was getting close to their home time so have to wait for them to contact me.

    Hope a new phone solves this as one of my sons is buying a streak this weekend. He knows my issues, and agrees with me that a working streak is an awesome phone!

    Good luck with your problems!


    Thanks for your sharing! It's good for reference, It is exactly what I need.