check if its seated correctly

please open a case with support

you can do do via phone or web on support.emc.com

the community forum is not a replacement for a service request

did you work out what the problem was ?

Not yet. The SP power LED is off, the SP fault LED is amber and after a few seconds all LEDS will be off. Regret it is a failure with SP.

I agree with Rainer. The forums are not the correct place for this kind of issue/question.

Please open a support case asap.

This sounds like a hardware issue and we need to look at logs to determine why the SP is shutting down.

My guess (from experience) would be that one or more internal cooling fans might be faulted. When this happens, a timer is tripped to prevent the SP from over heating, and the SP is shut down.

Maybe try reseating all the fan on the SP (internal - please follow the docs as reseating incorrectly may lead to more problems).

In any case, nothing should be done here until a support SR is opened.

Thanks

Andre @ Dell EMC