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pahlevanihamed

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6 years ago

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pahlevanihamed

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2 Posts

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15036

November 5th, 2020 01:00

verify network error

@emcdell @emcsupport @emc 

Hello,

I am expiriencing the problem to obtain Dell EMC UnityVSA Community Edition Licence.

After installation of appliance i am running configuration wizard and recieveing System UUID which i am pasting on licensing portal:

https://www.delltechnologies.com/en-us/auth/elmeval.htm

Following error message appears:

 

not connected

verify network

 

Can you help me to get license for my  this UUID?

0955517B-9B80-431E-4B40-CAC1718CEB6B

emc.jpg

  • DELL-Sam L

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    Posted November 5th, 2020 13:00

    Hello pahlevanihamed,

    Let me check to see if there is something going on with the site.

  • DELL-Sam L

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    Posted November 6th, 2020 09:00

    Hello aamora,

    I am checking on this as I am getting the same error.

  • DELL-Sam L

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    Posted November 10th, 2020 17:00

    Hello aamora,

    There is an issue with the link and they are working to resolve it.

  • DELL-Sam L

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    Posted November 12th, 2020 12:00

    Hello aamora,

    We are working on resolving the normal way to obtain a license.  If you don’t have a partner account, then you will not be able to obtain the license until we can resolve the issue with the site.

  • DELL-Sam L

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    Posted November 19th, 2020 11:00

    Hello jjabrams,

    The original link is working again and if you have your system UUID then you can generate a license.  Here is that link. https://dell.to/3nIwD4H

  • DELL-Sam L

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    Posted September 15th, 2021 08:00

    Hello MohammadSaleh,

    I can access the license site both externally and internally.  I will check to see if there was an issue with the license site.

  • DELL-Sam L

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    Posted September 16th, 2021 09:00

    Hello majid.mj,

    We are looking into this.

  • DELL-Sam L

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    Posted November 2nd, 2021 12:00

    Hello Dell should stop ignoring users,

    We are working to resolve the license site issue.  This issue is been escalated as the issue is deeper than it was first reported.  We are working to get this resolved as soon as we can as we know this is impacting a lot of users.

  • DELL-Sam L

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    Posted January 14th, 2022 08:00

    Hello rafatq,

    Try to use this link and you should be able to get your license. https://dell.to/3Gu4pnP I have checked, and it appears to be working using the link above.  If you are getting any errors, please post a picture of the error so that we can look into the error.

  • DELL-Sam L

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    Posted January 18th, 2022 09:00

    Hello mahmed2995,

    We are aware of the issue and are working to resolve it as soon as we can.  I will keep all informed as I get new information.