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phishchick27
7 Posts
0
3365
December 30th, 2005 01:00
Blue Screen
Hello,
I recently got a computer, I was online a total of about 3 hours, and got a virus of some sort. I have a blue screen which I have been told is the "blue screen of death." I don't know what to do, when I start and restart the computer the blue screen immediately comes onto the sceen and I can't do anything. If anyone can help me I would very much appreciate it. Thank you
Peace
Jen
phishchick27
7 Posts
235
0
Posted January 2nd, 2006 18:00
Thank you, my computer is at home, I am having to do all this through my work computer; I will write what it says on the screen tonight and send you the info when I get to work tomorrow. Thanks for the help in advance.
Peace
Jen
- ur most welcome. Please do reply and I will send you an answer. If possible also send the service tag of the computer. I will be able to check a few details. I am online for another 8 hours from now, so you check the time whereever you are. I will be on off for tomorrow and day after tomorrow. thanks.
Message Edited by zzzehar on 01-03-2006 03:19 AM
phishchick27
7 Posts
235
0
Posted January 4th, 2006 23:00
OK, here is the message that I am getting.
Problem detected and windows is shutting down to prevent damage.
A process or thread crucial to systems operation has been unexpectedly exited or terminated.
If this is the first time you've seen this message, restart computer. If problem persists follow these stepsCheck to make sure new hardware or software is properly installed. If new installation ask manufacturer for windows updates if needed.If problem continues, disable or remove new hardware or software. Disable BIOS memory options such as caching or shadowing.If you need to use safe mode to remove or disable components, restart computer, press f8 to selct advanced setup options, then select safe mode.Technical Information***STOP: 0x000000F4 (0x00000003, 0x81fd8daq, 0x81fd8f14, 0x805f9f88)Beginning dump of physical memory. Physical memory dump complete.Contact systems administrator or technical support for further assistance.I have tried restarting the computer, the screen goes directly into the blue screen with this writing. I have called Dell support and they had me try the f8 thing, that was fine, they also had me try safe mode and it didn't help either. Anything you can help me with is very appreciated. This is the first time I've owned a computer and as you can probably tell I have no idea what I am doing.PeaceJen- I am sorry I couldn't reply as It was my Off.Regarding the error you are getting, please open the system tower and reseat the memory modules. Just remove them from the slots and put them back in. This should fix the issue. Also let me know the color of the LEDs at the back of the system tower.If you are not comfortable opening the system tower, please give me the system model and service tag you are using so that I can provide you with the links which will assist you.Thank you very muchAnd don't worry, I am sure we will fix the issue.
phishchick27
7 Posts
235
0
Posted January 8th, 2006 21:00
Hello,Thanks for replying. I'm have no idea what memory modules are, but I will look to see if I can figure it out when I get home tonight. I also have no idea what the LED's are, but again I will look and let you know. The system model and service numbers I'm sure I can find. I'll let you know what happens tomorrow.Thank you again, I really appreciate this.PeaceJenRegarding the error you are getting, please open the system tower and reseat the memory modules. Just remove them from the slots and put them back in. This should fix the issue. Also let me know the color of the LEDs at the back of the system tower.If you are not comfortable opening the system tower, please give me the system model and service tag you are using so that I can provide you with the links which will assist you.Thank you very muchAnd don't worry, I am sure we will fix the issue.phishchick27
7 Posts
235
0
Posted January 11th, 2006 23:00
Hello,
Sorry it's taken me so long to get this to you. Not having a computer at home is a pain. Anyhow, I thought about trying to unplug the memory things and plug them back in, but to be honest, I don't even know how to open the tower. I looked and tried, but I think I'll break it.
So, here are some numbers I found on the side of the tower.
Service tag- GWJF971
Product Key- JDG96OMQ7F-DHM4H WR9HX-QB9RW
Hopefully one of these is the number you need. Thank you again
Peace
Jen
PS. Here is what I was emailed when the computer was bought for me. Maybe this has some info that could help to figure this out.
Dimension 3000 Series, Intel Celeron D Processor 320 (2.40GHz) and 256K cache Qty: 1 Unit Price: $501.60 [221-6681] Dimension 3000 Series, Intel Celeron D Processor 320 (2.40GHz) and 256K cache [311-4259] 512MB DDR SDRAM at 400MHz [310-1582] Dell Quiet Key Keyboard [310-1871] Dell 2-button Scroll Mouse [320-4600] 17IN(16.0IN VIS)E773c Monitor,Midnight Grey,Dimension [320-2870] Integrated Intel Extreme Graphics 2 [340-9049] 40GB Ultra ATA/100 Hard Drive (7200RPM) [340-8688] No Floppy Drive Requested [412-0721] Dimension Dell Support [412-0688] Image Restore [463-2282] Dell Owners Manual installed on your system,click on icon after system set-up to access [420-4834] Microsoft Windows XP Home Edition,Service Pack 2,English [420-4927] Windows Media Player 10 [420-5101] H and R Block Tax Software [310-5678] Mouse included with Keyboard purchase [430-0412] Intel Pro 100M Integrated PCI NIC Card [313-2279] 56K PCI Data Fax Modem [412-0705] Adobe Acrobat Reader 6.0 [313-2237] 48X Max CD-RW Drive [313-2758] Integrated Audio [313-1874] Dell A215 Speakers [412-0754] NO SECURITY SUBSCRIPTION, MCAFEE [412-0741] Music Match 9.0 Basic 7 day OnDemand [412-0744] Paint Shop Photo Album 5.1 Standard [412-0585] AOL DHS [412-0625] Dell/My Way Home Page [420-3224] Broadband Icon for Inspiron [412-0687] NETZERO ISP [412-0782] MS Worksuite 2005 [902-9210] Type 3- Third Party At Home Service, 24x7 Technical Support, Initial Year [950-3337] 1 Year Limited Warranty [950-9797] No Warranty, Year 2 and 3 [960-2800] Warranty Support,Initial Year [960-3249] Banctec Service Agreement [463-5384] Thank you for choosing Dell [412-0749] Dell Media Experience 3.0 Basic [420-5139] Quickbooks 2005 Special SimpleStart Edition
zzzehar
8 Posts
235
0
Posted December 31st, 2005 14:00