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Hi,
I have read the FAQs and checked for similar issues: for unable to access
google.com . I could not find any help. Below is the description of the problem...
My laptop at home cannot access
google.com or picasa or support related websites. ( this message is posted from my office computer).
I'm facing a weird problem, for almost 5 months now. My internet connection at home works properly. I can access Facebook, Gmail, Google plus, You-tube and almost all sites. I can even access
Google.co.in,
Google.com.nz ( Google sites of other countries.), But i can't access "Google.com ". the error i see is, unable to open Google.com check your internet connection or diagnose problem.
My attempt in trouble shooting......
- I have tried DNS flush
- Followed most of the trouble shooting steps discussed in the forum, Windows7, and more specifically steps discussed in google support website.
- Removed cache memory, cookies using CC cleaner.
- Re-set internet modem and called up my internet provider to see if google.com is being blocked ?
- on CMD line, i did... ping google.com ( result: 0% loss ) , same with other websites.
- uninstalled chrome/ internet explorer/ firefox, and re-installed them ...still no luck.
- My computer runs McAfee anti virus, did complete full scan - no virus found.
- Changed Mc Afee setting and reconfigure the firewall for web browser to "allow for safe" and click "ok".
- Took my computer to my office internet network, still can't open google.com. or google.com opens in my friends laptop in my internet connection. ( Rules out internet/network dependent problem)
I really don't understand whats going on with my computer. I run Windows 7, 64 Bit, 8 GB RAM, DELL Inspiron 14z. I bought this laptop in December 2011, the problem started in Jan 2011.
How is it that i can access and surf all websites, except Google.com ??
Any help will be highly appreciated.
Thank you,
Sundar
Hi,
My laptop at home cannot access google.com or picasa or support related websites. ( this message is posted from my office computer).I'm facing a weird problem, for almost 5 months now. My internet connection at home works properly. I can access Facebook, Gmail, Google plus, You-tube and almost all sites. I can even access Google.co.in, Google.com.nz ( Google sites of other countries.), But i can't access "Google.com ". the error i see is, unable to open Google.com check your internet connection or diagnose problem.My attempt in trouble shooting......- I have tried DNS flush
- Followed most of the trouble shooting steps discussed in the forum, Windows7, and more specifically steps discussed in google support website.
- Removed cache memory, cookies using CC cleaner.
- Re-set internet modem and called up my internet provider to see if google.com is being blocked ?
- on CMD line, i did... ping google.com ( result: 0% loss ) , same with other websites.
- uninstalled chrome/ internet explorer/ firefox, and re-installed them ...still no luck.
- My computer runs McAfee anti virus, did complete full scan - no virus found.
- Changed Mc Afee setting and reconfigure the firewall for web browser to "allow for safe" and click "ok".
- Took my computer to my office internet network, still can't open google.com. or google.com opens in my friends laptop in my internet connection. ( Rules out internet/network dependent problem)
I really don't understand whats going on with my computer. I run Windows 7, 64 Bit, 8 GB RAM, DELL Inspiron 14z. I bought this laptop in December 2011, the problem started in Jan 2011.How is it that i can access and surf all websites, except Google.com ??Any help will be highly appreciated.Thank you,SundarDELL-Anish V
85 Posts
18877
0
Posted April 25th, 2012 13:00
Hey Sundar786,
You have Tried many of the Troubleshooting steps. Could you please uninstall Mcafee completely using this tool
download.mcafee.com/.../MCPR.exe
Once you are done please revert back
Sundar,
Try putting this ip address in your address bar and see if you can access Google.
173.194.43.40
If you cannot, try downloading Malwarebytes Anti-Malware update it and do a quick scan. If it finds anything, please post the log back here.
Rick
Hi Rick,
I did run the Malwarebytes you have recommended. The report is pasted below. Thankyou
Malwarebytes Anti-Malware (Trial) 1.61.0.1400
www.malwarebytes.org
Database version: v2012.04.25.10
Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
sundar :: SUNDAR-PC [administrator]
Protection: Enabled
4/25/2012 9:42:08 PM
mbam-log-2012-04-25 (21-42-08).txt
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 206350
Time elapsed: 3 minute(s), 43 second(s)
Memory Processes Detected: 1
C:\Windows\svchost.exe (Trojan.Agent) -> 5560 -> Delete on reboot.
Memory Modules Detected: 0
(No malicious items detected)
Registry Keys Detected: 0
(No malicious items detected)
Registry Values Detected: 0
(No malicious items detected)
Registry Data Items Detected: 0
(No malicious items detected)
Folders Detected: 0
(No malicious items detected)
Files Detected: 1
C:\Windows\svchost.exe (Trojan.Agent) -> Delete on reboot.
(end)
Hi Anish,
I have a paid version of McAfee, for three years from DELL. If i uninstall it , i don't have a CD to re-install back again. I will have to talk to DELL representative before, i uninstall it. Will get back to you again. Thank you
Bugbatter
4 Apprentice
•
20487 Posts
21762
1
Posted April 30th, 2012 12:00
I'm glad you were able to find help. :emotion-15:
For reference:
http://spywarehammer.com/simplemachinesforum/index.php?topic=12913.0