My computer got infected with the Internet Security 2010 virus. I used malwarebytes to remove most of the issues but I still have two problems.
1.) When clicking on a google search result I get directed to a page that is not the intended target.
2.) When I try to start in safe mode I get a blue screen with an error message.
I have installed Hi Jack this and below is the reults from the log
Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 4:12:52 PM, on 1/20/2010 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v8.00 (8.00.6001.18702) Boot mode: Normal
Looks like you have been infected by the TDL3 rootkit as well. I was rescued by Hitman Pro - www.hitmanpro.com - which disinfected my atapi.sys and removed the rootkit.
I've looked through that page but that information is way old (2007) and it does not relate to the current Hitman Pro 3. Hitman Pro doesn't install any software on the PC and doesn't use the software mentioned on that page. Note that NOD32 Netherlands works with a special build of Hitman Pro called SpicyLeboratory to help their customers - http://www.spicylemon.nl/. Hitman Pro 3 has its own behavioral scanning and malware removal engine. It also has a scan cloud component where AV partners G Data (BitDefender and avast!), Avira, Prevx, ESET and a-squared (with Ikarus) reside.
Note that Hitman Pro is the only tool to solve the TDL3+ problem which causes almost all Google redirect issues.
I am reviewing your log. In the meantime, you can help me by addressing the following:
* Have you have posted this issue on another forum? If so, please provide a link to the topic.
* If you have disabled System Restore in an attempt to begin cleaning malware, please enable it now. We will flush System Restore when we are finished cleaning and we are sure that everything is running smoothly.
* If you are using any cracked software, please remove it. In addition to being illegal, when you install cracked software, you are running executable files from dubious, unknown sources. You are giving these sources access to information on your hard disk, and potential control over operation of your computer. Definition of cracked software HERE.
* If you are using any P2P (file sharing) programs, please remove them before we clean your computer. The nature of such software and the high incidence of malware in files downloaded with them is counter productive to restoring your PC to a healthy state. That includes BitTorrent and similar programs. There is a partial list HERE.
* If this computer belongs to someone else, do you have authority to apply the fixes we will use?
* After we begin working, please print or copy all instructions to Notepad in order to assist you when carrying out procedures. Please follow all instructions in sequence. Do not, on your own, install/re-install any programs or run any fixes or scanners that you have not been instructed to use because this may cause conflicts with the tools that I am using. Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate. It is understood by the trained analysts that once a helper replies to a log, he continues working with you until the issue is resolved.
* During the course of our cleanup please do not do any additional online work or surfing until we have verified that your system is clean.
* We may be using some specialized tools during our fix. Certain embedded files that are part of legitimate programs or specialized fix tools such as process.exe, restart.exe, SmiUpdate.exe, reboot.exe, ws2fix.exe, prcviewer.exe and nircmd.exe may at times be detected by some anti-virus/anti-malware scanners as a "RiskTool", "Hacking tool", "Potentially unwanted tool", or even "malware (virus/trojan)" when that is not the case. Such programs have legitimate uses in contexts where an authorized user or administrator has knowingly installed it. These detections do not necessarily mean the file is malware or a bad program. It means it has the potential for being misused by others. Anti-virus scanners cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert you or even automatically remove them.
jlhall2, I would prefer not to throw tools at your system until we can get a better picture of what is happening, and can address any infected files that need to be replaced and any vulnerabilities after cleanup.
We need to see some additional information about what is happening in your machine.
Download DDS by sUBs from one of the following links. Save it to your desktop.
A small box will open, with an explanation about the tool.
Click Yes at the prompt for Optional Scan.
When done, DDS will open two (2) logs
1. DDS.txt 2. Attach.txt
Save both reports to your desktop.
Copy/paste both logs to your reply on the forum.
Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. Information on A/V control HERE.
No Reply within 3 days will result in this topic being closed. If you require more time, please let me know.
Instructions posted for this user are customized for this user only. The tools used may cause damage if used on a computer with different infections. If you think you have similar problems, please post a log at the top of this board to start a new forum topic.
DDS (Ver_09-12-01.01) - NTFSx86 Run by shipping at 14:39:44.32 on Fri 01/22/2010 Internet Explorer: 8.0.6001.18702 Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3326.2577 [GMT -8:00]
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG. IF REQUESTED, ZIP IT UP & ATTACH IT
DDS (Ver_09-12-01.01)
Microsoft Windows XP Professional Boot Device: \Device\HarddiskVolume2 Install Date: 10/10/2008 1:21:49 PM System Uptime: 1/22/2010 7:41:58 AM (7 hours ago)
Motherboard: Dell Inc. | | 0J584C Processor: Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz | Socket 775 | 2394/266mhz
==== Disk Partitions =========================
C: is FIXED (NTFS) - 74 GiB total, 55.599 GiB free. D: is CDROM () P: is NetworkDisk (NTFS) - 615 GiB total, 486.04 GiB free.
==== Disabled Device Manager Items =============
==== System Restore Points ===================
RP1: 1/20/2010 2:04:31 PM - System Checkpoint RP2: 1/21/2010 2:25:41 PM - System Checkpoint
==== Installed Programs ======================
ACT! Adobe Flash Player 10 ActiveX Adobe Flash Player 10 Plugin Adobe Reader 8.1.3 ATI Catalyst Control Center ATI Display Driver AVG Free 8.5 Dell Driver Reset Tool Dell Support Center (Support Software) Diagnostics Utility Forage Grass Morphology Google Earth HDView for Internet Explorer HijackThis 2.0.2 Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595) Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484) Hotfix for Windows XP (KB952287) Hotfix for Windows XP (KB954550-v5) Hotfix for Windows XP (KB961118) Java(TM) 6 Update 5 Malwarebytes' Anti-Malware Microsoft .NET Framework 1.1 Microsoft .NET Framework 1.1 Security Update (KB953297) Microsoft .NET Framework 2.0 Service Pack 2 Microsoft .NET Framework 3.0 Service Pack 2 Microsoft .NET Framework 3.5 SP1 Microsoft Internationalized Domain Names Mitigation APIs Microsoft National Language Support Downlevel APIs Microsoft Office 2007 Service Pack 2 (SP2) Microsoft Office Basic 2007 Microsoft Office Excel MUI (English) 2007 Microsoft Office Outlook MUI (English) 2007 Microsoft Office Proof (English) 2007 Microsoft Office Proof (French) 2007 Microsoft Office Proof (Spanish) 2007 Microsoft Office Proofing (English) 2007 Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2) Microsoft Office Shared MUI (English) 2007 Microsoft Office Shared Setup Metadata MUI (English) 2007 Microsoft Office Word MUI (English) 2007 Microsoft Software Update for Web Folders (English) 12 Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 Microsoft Visual C++ 2005 Redistributable Mozilla Firefox (3.5.7) MSXML 6.0 Parser (KB927977) PowerDVD QuickTime Realtek High Definition Audio Driver ScanSoft PaperPort Viewer 7.0 Security Update for 2007 Microsoft Office System (KB969559) Security Update for 2007 Microsoft Office System (KB973704) Security Update for Microsoft Office Excel 2007 (KB973593) Security Update for Microsoft Office Outlook 2007 (KB972363) Security Update for Microsoft Office system 2007 (972581) Security Update for Microsoft Office system 2007 (KB974234) Security Update for Microsoft Office Visio Viewer 2007 (KB973709) Security Update for Microsoft Office Word 2007 (KB969604) Security Update for Windows Internet Explorer 7 (KB938127-v2) Security Update for Windows Internet Explorer 7 (KB961260) Security Update for Windows Internet Explorer 7 (KB963027) Security Update for Windows Internet Explorer 7 (KB969897) Security Update for Windows Internet Explorer 7 (KB972260) Security Update for Windows Internet Explorer 7 (KB974455) Security Update for Windows Internet Explorer 7 (KB976325) Security Update for Windows Internet Explorer 8 (KB971961) Security Update for Windows Internet Explorer 8 (KB976325) Security Update for Windows Media Player (KB952069) Security Update for Windows Media Player (KB954155) Security Update for Windows Media Player (KB968816) Security Update for Windows Media Player (KB973540) Security Update for Windows XP (KB923561) Security Update for Windows XP (KB938464-v2) Security Update for Windows XP (KB946648) Security Update for Windows XP (KB950759) Security Update for Windows XP (KB950760) Security Update for Windows XP (KB950762) Security Update for Windows XP (KB950974) Security Update for Windows XP (KB951066) Security Update for Windows XP (KB951376-v2) Security Update for Windows XP (KB951698) Security Update for Windows XP (KB951748) Security Update for Windows XP (KB952004) Security Update for Windows XP (KB952954) Security Update for Windows XP (KB954459) Security Update for Windows XP (KB954600) Security Update for Windows XP (KB955069) Security Update for Windows XP (KB956572) Security Update for Windows XP (KB956744) Security Update for Windows XP (KB956802) Security Update for Windows XP (KB956803) Security Update for Windows XP (KB956841) Security Update for Windows XP (KB956844) Security Update for Windows XP (KB957097) Security Update for Windows XP (KB958644) Security Update for Windows XP (KB958687) Security Update for Windows XP (KB958690) Security Update for Windows XP (KB958869) Security Update for Windows XP (KB959426) Security Update for Windows XP (KB960225) Security Update for Windows XP (KB960803) Security Update for Windows XP (KB960859) Security Update for Windows XP (KB961371) Security Update for Windows XP (KB961373) Security Update for Windows XP (KB961501) Security Update for Windows XP (KB968537) Security Update for Windows XP (KB969059) Security Update for Windows XP (KB969947) Security Update for Windows XP (KB970238) Security Update for Windows XP (KB970430) Security Update for Windows XP (KB971486) Security Update for Windows XP (KB971557) Security Update for Windows XP (KB971633) Security Update for Windows XP (KB971657) Security Update for Windows XP (KB971961) Security Update for Windows XP (KB972270) Security Update for Windows XP (KB973346) Security Update for Windows XP (KB973354) Security Update for Windows XP (KB973507) Security Update for Windows XP (KB973525) Security Update for Windows XP (KB973869) Security Update for Windows XP (KB973904) Security Update for Windows XP (KB974112) Security Update for Windows XP (KB974318) Security Update for Windows XP (KB974392) Security Update for Windows XP (KB974571) Security Update for Windows XP (KB975025) Security Update for Windows XP (KB975467) Update for 2007 Microsoft Office System (KB967642) Update for Microsoft .NET Framework 3.5 SP1 (KB963707) Update for Microsoft Office InfoPath 2007 (KB976416) Update for Outlook 2007 Junk Email Filter (kb977839) Update for Windows Internet Explorer 7 (KB976749) Update for Windows XP (KB898461) Update for Windows XP (KB942763) Update for Windows XP (KB951978) Update for Windows XP (KB955759) Update for Windows XP (KB967715) Update for Windows XP (KB968389) Update for Windows XP (KB971737) Update for Windows XP (KB973687) Update for Windows XP (KB973815) WebFldrs XP Windows Genuine Advantage Validation Tool (KB892130) Windows Internet Explorer 7 Windows Internet Explorer 8 Windows Presentation Foundation Windows Small Business Server 2008 ClientAgent Windows Small Business Server 2008 WMI Provider WinPatrol 2009 XML Paper Specification Shared Components Pack 1.0
==== Event Viewer Messages From Past Week ========
1/20/2010 9:44:15 AM, error: Service Control Manager [7034] - The Machine Debug Manager service terminated unexpectedly. It has done this 1 time(s). 1/20/2010 9:35:36 AM, error: Service Control Manager [7031] - The Apple Mobile Device service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service. 1/20/2010 9:32:53 AM, error: Service Control Manager [7034] - The iPod Service service terminated unexpectedly. It has done this 1 time(s). 1/20/2010 2:13:12 PM, error: Service Control Manager [7031] - The AVG Free8 WatchDog service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 0 milliseconds: Restart the service. 1/19/2010 6:27:33 AM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: iaStor 1/19/2010 6:26:06 AM, error: sr [1] - The System Restore filter encountered the unexpected error '0xC0000001' while processing the file '' on the volume 'HarddiskVolume2'. It has stopped monitoring the volume. 1/19/2010 5:18:03 AM, error: Service Control Manager [7023] - The Network Security service terminated with the following error: The specified module could not be found. 1/19/2010 5:16:54 AM, error: Ftdisk [49] - Configuring the Page file for crash dump failed. Make sure there is a page file on the boot partition and that is large enough to contain all physical memory. 1/19/2010 5:16:54 AM, error: Ftdisk [45] - The system could not sucessfully load the crash dump driver. 1/18/2010 5:55:24 PM, error: DCOM [10005] - DCOM got error "%1058" attempting to start the service wuauserv with arguments "" in order to run the server: {E60687F7-01A1-40AA-86AC-DB1CBF673334} 1/18/2010 5:38:18 PM, error: NETLOGON [5719] - No Domain Controller is available for domain GRASSLANDOR due to the following: There are currently no logon servers available to service the logon request. . Make sure that the computer is connected to the network and try again. If the problem persists, please contact your domain administrator. 1/18/2010 4:50:19 PM, error: Service Control Manager [7023] - The 6to4 service terminated with the following error: Access is denied.
It appears that you have run ComboFix recently. Please have the helper who was working with you and who advised you to run that tool, review the ComboFox output log. Thanks.
He had an issue with combofix as it did not run properly. The black box popped up and said something about a syntax error and failed to proceed from there.
jlhall2
4 Posts
384
0
Posted January 21st, 2010 09:00
AVG anti-virus might appear turned off as I shut it down when I ran malwarebytes.