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giraffe326
1 Message
0
3977
November 25th, 2008 04:00
Help- Virus, spyware, something!
Yesterday, a message came up to allow a download (I have no idea what prompted it). I clicked cancel and my laptop froze (Dell Inspiron- can't remember the model as I am at work). I turned it off and back on. Now, I get all these messages saying my computer has been infected and NOTHING works. Is this fixable or do I need to just purchase a new computer.
If I purchase a new computer, will I be able to safely remove files (text documents and family pictures)?
TIA
Antiapplekid
7 Posts
401
0
Posted November 25th, 2008 16:00
Have you tryied booting into safe mode try this to get your photos and documents off if you have anti-virus or spyware protection try scanning using these programs in safe mode
europa303
1 Rookie
•
4428 Posts
401
0
Posted November 25th, 2008 05:00
Your malware problems can be solved. Go to the malware removal forum here:
http://en.community.dell.com/forums/3521.aspx
Read the top post on how to post a HijackThis log and then do so. The pros there can help get rid of just about any virus/spyware/malware problem.