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Steveos21

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22 years ago

S

Steveos21

8 Posts

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2503

February 28th, 2005 13:00

Spyware HELP!

Hey' was hoping someone could help me with a problem i am having regarding Spyware...?

Over the last week or so i have tried every spyware removal program tool available and they all pick up the problem, "delete it" and apparently solve the problem. However this is not the case, and even after finishing the Dell Virus/Spyware removal guide lines, including the microsoft antispyware tools, shredders, CW shredder' etc etc, i still have the problem.

Basically, when i perfrom a search on Google.com, the result is either one of 4 options.

1) Does not load... about 5 mins later i get URL not found...
2) Loads, but each time it does load, brings up the same 5 or 6 websites at the top of the search results from, HARDCORE PORN HERE, INSURANCE, FIRSTCLICK, DOUBLE CLICK... etc and then towards the bottom half of the screen a few of the results i actually would be interested in.
3) I get re-directed to what is set as my homepage ( http://www.bbc.co.uk), but loaded with errors, i.e. no pics shown or text missing.
4) Internet Explorer has encoutered a problem and must now close.


The names of the spyware/viruses (mind you Norton Anti Virus 2005 hasnt found anything on my computer. Same goes with Trend Mico PC Cillin Virus checker.) are apparently "tracker cookies" and "hijackers" or something like this... and everytime i delete them they just keep coming back... and the same search results shown each time i search google.

I have uninstalled any programs i did not recognise on my system... located any files or folders which are spyware, deleted them... and most of the time they return.

Any solutions, help, even information would be of great help to me... this is extremerly annoying as i have only had my PC for around 3 months now.

Here is also a list of the running processes on my computer:

Spysub.exe
iexplorer.exe
alg.exe
taskmgr.exe
SymWSC.exe
wdfmgr.exe
symlcsvc.exe
CCEVTMGR.EXE
CCSETMGR.EXE
explorer.ece
msmsgs.exe
gcasDtServ.exe
hposol08.exe
CCAPP.EXE
hpgs2wnd.exe
ptask.exe
bcmwltry.exe
Directcd.exe
svchost.exe
gcasServ.exe
SAVSCAN.EXE
svchost.exe
svchost.exe
nvsvc32.exe
svchost.exe
svchost.exe
iexplorer.exe
svchost.exe
realsched.exe
lsass.exe
services.exe
winlogon.exe
csrss.exe
smss.exe
NAVAPSVC.EXE
msmsgs.exe
hpgs2wnf.exe
spoolsv.exe
System
System Idle Process


Best Reagrds,

Stephen.
  • ky331

    5 Journeyman

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    15637 Posts

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    45080 Points

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    Posted February 28th, 2005 14:00

    First off, there is a difference between viruses and adware/spyware....
    norton A/V and trend micro pc cillin a/v both focus on viruses, rather than on adware/spyware.
    so they may report your system as being clean of viruses...
    but it may still be (very) infected by adware/spyware.
     
    secondly, tracking cookies are not necessarily bad.... most sites you go to (including your bank, for example) may place a "cookie" on your machine... sometimes, this allows you to re-access the site without having to log-in again... which can be helpful.  so you WANT 'good' cookies.  the problem is that some cookies collect information from you at one site, but then share the information with other sites.    unfortunately, 'bad' cookies have a way of coming back, over and over again.   if you wish to permanently stop them:
    in Internet Explorer, click on TOOLS
       INTERNET OPTIONS
       PRIVACY
       EDIT (web sites)
    and then type-in and BLOCK the 'bad' cookies you want to keep away (e.g., DOUBLECLICK.NET )
    when done, click on OK
    Just be careful not to block any "good" sites (like your bank/brokerage, or sites you intentionally log-into regularly, like Yahoo or HotMail).
     
    By the way, I know this cookie-blocking feature is available on win98,  winME, and win2000... i'm not sure about other WIN operating systems.   Alternatively, you can download a program which can monitor cookies (among other things):  WinPatrol 9.0
     
     
    to check for adware/spyware, you need a different set of tools, such as:
     
    Microsoft anti-spyware beta (Note:  will NOT run on win98 nor winME)
     
    spybot search and destroy 1.3
    http://www.spybot.info/en/download/index.html  for the underlying 1.3 program.  
    Install it.  and THEN go to:
    http://majorgeeks.com/download4392.html  for the 1.3. 1TX DSO-Exploit patch
     
    ad-aware SE 1.05, with the VX2 add-on
     
    CWShredder 2.13
     
     
    and, when these don't completely do the job, HiJackThis 1.99.1, which should only be used in consultation with the experts in this forum
     
    good luck

    Message Edited by ky331 on 02-28-2005 11:16 AM

  • Midnight Star

    4791 Posts

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    0

    Posted March 2nd, 2005 03:00

    Stephen,

    Did you mean "iexplore.exe" or what you posted earlier "iexplorer.exe"?

    -

    Mike.
  • Steveos21

    8 Posts

    224

    0

    Posted March 2nd, 2005 09:00

    It turns out it was actually,

    iexplore.exe   @   29,232k

    would this be my problem?

    Regards,

    Steve.
  • Midnight Star

    4791 Posts

    224

    0

    Posted March 4th, 2005 03:00

    Steveos,

    Post up a HiJackThis log for analysis, and i'll see if anything is there that shouldn't be.

    -

    Mike.
  • Steveos21

    8 Posts

    224

    0

    Posted March 5th, 2005 13:00

    Logfile of HijackThis v1.99.1
    Scan saved at 15:41:19, on 05/03/2005
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
    C:\WINDOWS\system32\bcmwltry.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\PROGRA~1\BILLPS~1\WINPAT~1\WinPatrol.exe
    C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe
    C:\Program Files\interMute\SpySubtract\SpySub.exe
    C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
    C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
    C:\WINDOWS\System32\nvsvc32.exe
    C:\Program Files\Norton AntiVirus\SAVScan.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
    C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Documents and Settings\ssmith\Desktop\HijackThis.exe
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
    O4 - HKLM\..\Run: [XpDis0Conf] C:\PROGRA~1\Belkin\BELKIN~1\Tool\WinXPDisableZeroConfigation.exe VEN_14E4&DEV_4320&SUBSYS_70011799 /d
    O4 - HKLM\..\Run: [XpOpenAuto] "C:\Program Files\Belkin\Belkin 54Mbps Wireless Utility\TOOL\OpenXpAuto.exe" VEN_14E4&DEV_4320&SUBSYS_70011799
    O4 - HKLM\..\Run: [bcmwltry] bcmwltry.exe
    O4 - HKLM\..\Run: [removecpl] RemoveCpl.exe
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe"  -osboot
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [NAV CfgWiz] C:\Program Files\Common Files\Symantec Shared\CfgWiz.exe /GUID NAV /CMDLINE "REBOOT"
    O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
    O4 - HKLM\..\Run: [WinPatrol] "C:\PROGRA~1\BILLPS~1\WINPAT~1\WinPatrol.exe"
    O4 - Global Startup: hp psc 2000 Series.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O4 - Global Startup: SpySubtract.lnk = C:\Program Files\interMute\SpySubtract\SpySub.exe
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=36467&clcid=0x409
    O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
    O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by10fd.bay10.hotmail.msn.com/resources/MsnPUpld.cab
    O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
    O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/msnmessengersetupdownloader.cab
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
    O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
    O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
    O23 - Service: WLTRYSVC - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE (file missing)

    hope that means something to you guys! lol

    Steve
  • Midnight Star

    4791 Posts

    224

    0

    Posted March 5th, 2005 14:00

    Steve,

    There's nothing in the log that is standing out, so let's move on to the next scan and see if it can pick anything up...



    Download mwav.exe from MicroWorld, then:

    1. Double-click the mwav.exe icon to run it ( it'll self extract).
    2. Click " Scan".
    3. When it completes, post back the results from the 'Virus log information' pane.



    Mike.