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eaglegene

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eaglegene

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January 13th, 2008 23:00

Uninstalling Trend Micro PC-Cillin Security 14

I am having the hardest time trying to remove this God awful program from my laptop. I am also unable to find out how to uninstall this on the Trend site though they have answers for everything else. Does anyone have a clue on what direction i should take here. I have been spending 2 hours on this and no luck. I cant remove it from the add/remove as it more or less just locks up. In other words i am about to throw this pc out the window :)
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    eaglegene

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    Posted January 13th, 2008 23:00

    I have no virus or anything on this other laptop. It was a Christmas present for my mom and we have had nothing but trouble with trend. Every 10 miniutes or so a popup keeps coming up and tells us that we have to restart the computer for the updates to take effect. It also comes on at startup and i cant find anyway to stop it from doing that. Based on the other complaints i have read about it in here i think it would be in Dells best interest to stop using this product. I know i wont buy anymore pc's if this particular product is going to be installed in it.
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    Alexandra_P

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    Posted January 13th, 2008 23:00

    Have you already tried Trend Micro's instructions from here (thinking specifically of using the PCCtools.exe)?
     
     
    If somehow the .msi (installer) file got corrupted, you may have to download/install the whole thing again to get a working uninstaller:
     
     
    PS - I'm not a malware expert, and I'm assuming all is well otherwise and you have/will have other anti-virus/spyware/firewall protection; if you suspect an actual infection post back for more expert help.


    Message Edited by Alexandra_P on 01-13-2008 05:50 PM
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    eaglegene

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    Posted January 14th, 2008 00:00

    Thanks Alexandra. I uninstalled the trend pc easily with those directions you provided and now have McAfee installed and all is well :)  In fact, my laptop moves much fatser now.....
     
    Thank you
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    Alexandra_P

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    Posted January 14th, 2008 00:00

    Glad I could help - though the whole trick was figuring that I had to click the Dell logo on the Trend Micro main support page to get to the right info :) .
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    Alexandra_P

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    Posted January 14th, 2008 00:00

    Works fine for me - but I've got XP :smileyindifferent:
     
    If you have no luck on your own, consider taking it up directly with Trend Micro (contact links at the bottom of the page) - if you've paid for it, might as well try to get it working:
     
     
    Just a guess,  but it sounds like something is interfering with its ability to update properly, and they're best equipped to diagnose it.
     
     
     

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