‎unwanted toolbars HELPPPPPPPPPPPPPPPPPPP

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zerodock

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22 years ago

zerodock

12 Posts

1128

July 31st, 2004 01:00

unwanted toolbars HELPPPPPPPPPPPPPPPPPPP

What my niece is doing I have no clue. I keep getting the IBIS toolbar. I finally got rid of it againi by following directions on a similar post. Now I have another one. I have ran spybot, adaware, cwshredder and hjt but nothing is helping. Below is my hijack log. Please spare my nieces life, give her a clemency. Thanks

Logfile of HijackThis v1.97.7
Scan saved at 10:28:19 PM, on 7/30/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\BCMSMMSG.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\WINDOWS\System32\devldr32.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Support.com\bin\tgcmd.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Visioneer OneTouch\OneTouchMon.exe
C:\WINDOWS\System32\msvcmm32.exe
C:\Program Files\Movielink\MovielinkManager\Movielink Manager.exe
C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\Program Files\iTunes\iTunesHelper.exe
c:\progra~1\intern~1\iexplore.exe
C:\Program Files\Messenger\msmsgs.exe
c:\progra~1\intern~1\iexplore.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\System32\cisvc.exe
C:\WINDOWS\System32\CTsvcCDA.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\hjt\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ebay.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.comcast.net
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.ykqfausxnuiemn.biz/U6hGdDQgKeia7Hq6AzMeoXWWPp2DJxhygNdnEtlkJ84tuscP2XnsjDkvzUCmEVDh.jpg
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\Updreg.exe
O4 - HKLM\..\Run: [AHQInit] C:\Program Files\Creative\SBLive\Program\AHQInit.exe
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [C2K] C:\WINDOWS\Cyb2k.exe
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\Support.com\bin\tgcmd.exe" /server
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [OneTouch Monitor] C:\Program Files\Visioneer OneTouch\OneTouchMon.exe
O4 - HKLM\..\Run: [LoadMSvcmm] C:\WINDOWS\System32\msvcmm32.exe
O4 - HKLM\..\Run: [M3Tray] C:\Program Files\Movielink\MovielinkManager\Movielink Manager.exe /WNDSTART /Tray
O4 - HKLM\..\Run: [TonsChic] C:\PROGRA~1\CLOCKB~1\Bold file proc.exe
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Fast platform bias window] C:\Documents and Settings\All Users\Application Data\BASH HTM FAST PLATFORM\Free Loud.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKCU\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O9 - Extra button: AIM (HKLM)
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: MoneySide (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O9 - Extra button: ComcastHSI (HKCU)
O9 - Extra button: Support (HKCU)
O9 - Extra button: Help (HKCU)
O10 - Unknown file in Winsock LSP: c:\windows\system32\lspak.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\lspak.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\lspak.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\lspak.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.comcast.net
O16 - DPF: DigiChat Applet - http://host16.digichat.com/DigiChat/DigiClasses/Client_IE.cab
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://www.comcastsupport.com/sdccommon/download/tgctlcm.cab
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {0612502E-29F8-11D6-BC3C-00C0F0167E34} (CRS Inc. Data Object) - http://www.crsdata.net/CRSDataObject/CRSNInfo.cab
O16 - DPF: {0F7A9297-7268-11D1-B81A-00A076C01B0A} (CPC View ax Control) - http://www.cartesianinc.com/Products/CPCViewAX/Sdk/CpcViewAX.cab
O16 - DPF: {12589FA1-C456-11CE-BF01-10AA1055595A} - http://www.wsel.net/imcupdatefiles/whistlesilent610.cab
O16 - DPF: {15B782AF-55D8-11D1-B477-006097098764} (Macromedia Authorware Web Player Control) - http://download.macromedia.com/pub/shockwave/cabs/authorware/awswaxf.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/swdir.cab
O16 - DPF: {2A32B14F-4D29-4EA3-AC54-E9B19F436CE7} (Scanner Class) - http://www.trojanscan.com/trojanscan/TDECntrl.CAB
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/20030530/qtinstall.info.apple.com/bonnie/us/win/QuickTimeInstaller.exe
O16 - DPF: {62789780-B744-11D0-986B-00609731A21D} (Autodesk MapGuide ActiveX Control) - http://www.crsdata.net/maps/install/mgaxctrl.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004033001/housecall.antivirus.com/housecall/xscan53.cab
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.3.1_01) - http://160.36.36.6/public/downloads/j2re-win-i.exe
O16 - DPF: {90A29DA5-D020-4B18-8660-6689520C7CD7} (DmiReader Class) - http://ftp.us.dell.com/fixes/PROFILER.CAB
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.napster.com/client/isetup.cab
O16 - DPF: {A1337CC4-FF8E-11D1-9C48-00A0CC20E0D0} (EZListings) - http://oit.utk.edu/phone/yp/ezlistng.cab
O16 - DPF: {A8739816-022C-11D6-A85D-00C04F9AEAFB} (WebEyeControl) - http://www.rockefellercenter.com/viewer/wg_webeye.cab
O16 - DPF: {CA034DCC-A580-4333-B52F-15F98C42E04C} (Downloader Class) - http://www.stopzilla.com/_download/Auto_Installer/dwnldr.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/activedata/SymAData.dll
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.apple.com.edgesuite.net/detection/ITDetector.cab
O16 - DPF: {DDFFA75A-E81D-4454-89FC-B9FD0631E726} - http://www.bundleware.com/activeX/BM2/BM2.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://play04.pogo.com/game/deluxe/zuma/popcaploader_v5.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/activedata/ActiveData.cab
O16 - DPF: {FA13A9FA-CA9B-11D2-9780-00104B242EA3} (WildTangent Control) - file://D:\games\WebDriverFullInstall.exe

I am not sure what to get rid of.

O
obeel
50 Posts
376
0
Posted July 31st, 2004 18:00
I noticed in the running processes you have 3 instances of Internet Explorer running. They don't look exactly the same.

c:\progra~1\intern~1\iexplore.exe
C:\Program Files\Messenger\msmsgs.exe
c:\progra~1\intern~1\iexplore.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Internet Explorer\iexplore.exe

Don't delete anything, let the trained folks in here direct you on that, but maybe you might examine those processes a little further.
O
obeel
50 Posts
376
0
Posted July 31st, 2004 20:00
That raises a good question. I've looked through a buncha logs and very few entries are in the abbreviated form ie c:\progra~1\mcafee.com\vso\mcvsescn.exe
like they are running in "Real Mode" instead of "Protected mode".........?
Z
zerodock
12 Posts
376
0
Posted July 31st, 2004 23:00
I will wait until someone who knows what their doing can help as you suggest. This toolbar sometimes loads up and a few times it hasn't. I had a IBIS toolbar and was able to remove it from past instructions but like I said in my previous post my niece gets on here and it's back. I have installed stopzilla since my post to stop the popups. I had good ratings from CNET. Anyone have any comments about it, I would appreciate all advise.

Thanks
Z
zerodock
12 Posts
376
0
Posted August 6th, 2004 02:00
I am desperate for help. Thanks
V
volcano11
2 Intern
•
27973 Posts
376
0
Posted August 6th, 2004 02:00
See the following message:

http://forums.us.dell.com/supportforums/board/message?board.id=si_virus&message.id=21302

Steve

unwanted toolbars HELPPPPPPPPPPPPPPPPPPP

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