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galkun

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galkun

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July 12th, 2011 14:00

Cannot access Unisphere after VNX5300 Install

I initialized a VNX5300 and cannot access Unisphere.  The browser just sits at the "starting services..." screen.  Any advice?

  • Kumar_A

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    Posted July 12th, 2011 14:00

    How did you initialize your system? If you have a unified (block + file) system, did you use VNX Installation Assistant for assigning IP addresses to the system?

  • galkun

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    Posted July 12th, 2011 19:00

    I initialized it with VIA.  I can ping everything.  I just cannot access Unisphere.  The CS can be reached via SSH.

  • darrenlynn

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    Posted July 12th, 2011 21:00

    I also have the same issue.

    I also have the issue where VIA wont recognise the sysadmin password

  • galkun

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    Posted July 13th, 2011 12:00

    @Rainer_EMC:  Tried that.  Didn't work.  Slightly offended that you even suggested it.  I have installed a VNX5300 before.

    Found a solution through EMC support.  Apparently during installation, The CS(s) had not been added to the domain for authentication.  There is a fix for it.  It is found in Primus Article emc264129.

    You essentially run some commands listed in the article to manually "fuse" the block and file together.  This allows authentication between and thus access to Unisphere.

  • Rainer_EMC

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    Posted July 13th, 2011 12:00

    Try sysadmin / sysadmin

  • pharford57

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    Posted July 13th, 2011 13:00

    I doubt Rainer_EMC meant any offence, Rainer is on the forum constantly providing extremely useful and helpful information, and that very issue of not using the correctly login has popped up more than once.

    as you know when troubleshooting you have to start somehwere usually with the basics

    good to hear you got your system up and running :-) hopefully you won't have any more issues

  • galkun

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    Posted July 13th, 2011 13:00

    Oh no no.  I meant that as a joke.  I meant to put a smiley after the offended statement.  My apologies.

  • pharford57

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    Posted July 13th, 2011 14:00

    opps apologies too, i misunderstood :-)

  • darrenlynn

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    Posted July 13th, 2011 17:00

    @Rainer_EMC - ive tried that also, along with many possible mistyped conitations.

    I will take a look at the Primus Article that @galkun mentioned, else i have EMC support onsite tomorrow as we have issue with the second CS.

  • darrenlynn

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    Posted July 26th, 2011 04:00

    Hi All,

    EMC onsite support ended up booting our 5300 directly to version 7.0.14 and rebuilding it on this code.

    7.0.12 is full of unresolved bugs and the faster you can get off it, the better according to my EMC onsite support guy.