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SnowCritter
4 Posts
0
4006
April 2nd, 2012 08:00
Get error code 497 when attempting to upload
We've a VNXe3100 system. The current software version is 2.1.2.15342 and I want to upgrade to the latest version. The download seemed to go OK, but when I attempt to upload the VNXe-MR2SP0.1-upgrade-2.2.0.17384-RETAIL-tgz.gn.gpg file it fails with an error code of 497.
What does that error code mean?
This is my first attempt at upgrading to a new software version. I've searched the support site for the error code but didn't find anything relelvant.
Thanks in advance.
SnowCritter
4 Posts
864
0
Posted April 3rd, 2012 05:00
That's the message I get.
I've tried uploading several times - with the same results. I've also downloaded the upgrade file to different PCs and then uploading from there - the results are always the same. What I haven't tried yet (and am in the process of trying) is downloading to a Linux box and then uploading from there. I doubt that it will make a difference, but stranger things have happened.
AmadeoVerso
6 Posts
864
0
Posted July 2nd, 2012 02:00
Hi all,
has this issue been resolved?!? If so how?
We have the very same problem, with the only difference that we've successfully managed to patch the VNXe 3100 with sp 2.2.0.17142 few months ago.
Now we're experiencing problems (Error Code 497) with latest patch: MR2 SP0.1 - 2.2.0.17384
[We need it in order to get support for Microsoft Win 2k8R2 Server clustering, SCSI-3 & Persistent Reservation related commands.]
Thanks,
Amadeo
cityofnewton
5 Posts
864
0
Posted July 18th, 2012 19:00
I have the same problem. downloaded it several times and tried uploading several times. Still the same error 497.
AmadeoVerso
6 Posts
864
0
Posted July 18th, 2012 23:00
After restarting both Storage Processors, we finally managed to bypass this error, by powering off whole system... yes this means some downtime is required...
cityofnewton
5 Posts
864
0
Posted July 19th, 2012 07:00
Well that stinks! I'm waiting for next major update. It seems that I never have a smooth firmware update.
SnowCritter
4 Posts
864
0
Posted April 2nd, 2012 10:00
Thanks for your response.
The MD5 checksum verifies as correct.