Hello alok_dell,

Are both SP’s blinking in service mode, or is just one SP?  Have you tried to connect to the management port directly using a laptop? Do you have the EMC IPMI tool so that you can connect to the SP?  If you don’t here is a link to the tool. https://dell.to/3chtBBu

Here is also a link to the install guide for IPMI tool. https://dell.to/3sks6YX

Both the SP are in service mode

And also my vnxe showing amber light in cru status in both sp

Hello alok_dell,

When the cru light is lit, there is an internal CRU is faulted. For example, bad DIMM or bad mSATA.  What you can do is to pull the SP’s out one at a time and make sure that all memory modules are seated.  Did you install the IPMI tool and try to connect the SP’s?

If cru fault is there, can i take console of the vnxe by connecting in service port with my latop. And then i will use impi tool.

Today i ll try for impi tool.

Hello alok_dell,

You can use the ipmi tool and see what is going on with your SP’s to see what error they are having.

I am able to ping both the sp from latop to sp ip add as 128.221.1.252/253 but, how ever after firing command as mentioned in document. And also password was correct, still the error coming as,,,,,Error: unable to establish ipmi v2/RMCP + session

 Hello alok_dell,

Since you can’t access using the tool it would be best to open a support case so that we can look into your issue.

As per the manual, for getting console  i have to install ipmi tool(1.0), and 4 files are also to be there in that impitool folder.

But from your website ,i have downlaoded ipmi tool 1.8 ver and after instaltion 4 files are there. Out of four file 2 files are same and other 2 files are not same. 

May be defect can be rectified if you provide ipmi tool 1.0