UNSOLVED

Charles Galvez

updated

5 years ago

0

637

February 21st, 2022 18:00

START UP PROBLEM (DELL VOSTRO 5402)

so i have na new laptop, just a couple weeks old. She started having problems such as blue screen error specifically VIDEO_TDR_FAILURE but i was able to solve it by reinstalling my OS. right now if functions normally however Whenever I try to open it especially during the morning after an overnight shutdown it seems like it is having a problem going into boot. Once I open the lid, the keyboard starts lighting up and then turns off after maybe around 10seconds it does this repeatedly going on and off. It only properly boot up when I press the power button to seemingly reset it and then it boots up normally.

 

 

 

  • Jesse L (retired)

    10 Wizard

    17898 Posts

    69016 Points

    486

    0

    Posted March 2nd, 2022 06:00

    Update = After completing troubleshooting, a DELL-Cares agent setup a part replacement. Please let us know if the issue is resolved by marking this as accepted solution once the part is replaced.  If not,  let us know as well.

     

    Jesse L (retired)

  • nyc10036

    6 Operator

    5640 Posts

    529

    0

    Posted February 21st, 2022 20:00

    F12 at bootup

    Run Dell Diagnostics.

    If you are under warranty, you need to contact Dell.

  • 507

    0

    Posted February 22nd, 2022 16:00

    Everything is upto date and ive run dell diagnostics and its says everything is working properly, but im still having the boot up issue where the keyboards just continously go on and off without booting up