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April 15th, 2007 19:00
A940 All in one printer
I hope someone can help. I have recently purchased a new Dell pc with windows vista. I also have a Dell Inspiron 510 notebook which was until the arrival of my new pc my only computer in the house. I also have a Dell A940 All in One printer which I purchased in 2004 with my Notebook which operates with windows XP. my problem is that when i tried to load the drivers cd rom which came with the printer onto my new pc I couldnt get the printer to work. Can anyone tell me is this to be expected with the new windows vista or am I doing something wrong. Are there a new set of drivers to operate this printer on my pc or will I have to purchase a compatable vista printer. Hope someone can guide me in the right direction. I am no computer expert so while this request may sound trivial in the grand scheme of things, it is is very important to me.
Alan
- I have the same problemThere are 3 All-in-One printers still waiting for a Vista driver.I have been visiting the page below for weeks but no luck yet.Just keep looking at that page until the driver is posted
- The driver has been available since 4/5 and an "application" since 4/11. Enter in the "search box"--Dell A940 Vista drivers. Scroll down to the one for your OS. Mine is a 32-bit. The driver is R153049 (English version). After a week of trying to download and install this driver, the only way it would work successfully w/o the printer going "offline" and having the print job stuck in the spooler was to have a very helpful Dell tech who (1) Restored the OS (Copy files you want to save, since everything will be lost.); (2) Downloaded & installed the 10 Vista updates, (3) Downloaded & installed the printer driver, fax application, and firmware (I didn't have to download these items, since I saved it to a CD.). It has to be done in a particular order, with detaching and reattaching the USB cable at certain times. I let the tech do it remotely with "Dell Connect."Added 4/19: The Fax application R153717 creates a new "printer" called "Dell PC Fax." Use this for faxing, not the AIO Center!
Message Edited by kfar1755 on 04-19-2007 06:24 PM The Dell all in one A940 printer is not compatible with Windows vista. Do not, I repeat, do not call tech support. They put me through torture and the first tech had me reboot the darn thing 6 times. I was so frustrated after 3 hours of him trying to get it to work, I had to get another tech to help me. Another 3 hours. The printer will work, but the scanner and fax options will not. So I will have to live with that. I have had it for at least 4 yrs. now and the printer cartridges are very expensive. This is my second Dell and because the tech support and customer service is so bad, this will be my last Dell. Anyway, the first tech had it where my DVD player was inoperable and it I had to call yet another tech so he could guide me through the factory restore prompts, but he only did that after he had me do several other things. That was another 3 hours. I refuse to buy another printer, I just will make sure I can speak to an American, at least I know I can get somewhere, even if I have to get their supervisor on the phone.
fireberd
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Posted April 15th, 2007 19:00