UNSOLVED
An odd problem
I have an odd problem that is something that I have never heard of or seen before. Every once and a while, right before I decide to empty my internet cache folder in internet explorer, my hard drive light will go on, my monitor will go black and I'll get a blue screen of death. After waiting for the physical memory dump to complete, my computer will restart. After the splash screen, the bottom left hand corner will say hard drive failure and I press F1 to proceed. After that, my computer will say that the OS was not shut down properly and I choose to start Windows normally. After that, Windows loads and I'm good to go. I have a dell inspiron desktop with Windows Vista Home Premium. The problem is logged in the problem reports and solutions section although it just says that a problem caused Windows to stop working correctly.I have had this problem occur to me a total of three times I think. Once, last year when I was in the process of patching Vista, again this year, a few weeks back and today. I don't know what else I can check or do to give a little bit more information. A bug in Vista or something else?
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Posted June 29th, 2010 16:00
It always helps to include the message on the BSOD because they frequenlty tell you something about what caused the problem and that can help troubleshoot it.
Ron
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Posted June 29th, 2010 23:00
There is no stop error code when the BSOD occurs. At least, not one that I can see right away.
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Posted June 30th, 2010 09:00
If you right-click on My Computer and go to Properties, under Advanced, Startup and Recovery, Settings, uncheck the box to Automatically Restart. This will stop your system at the BSOD so you can read it until you manually reboot it. The stop code should also be in your System Event Viewer.
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Posted July 1st, 2010 11:00
If you get a BSOD, how do you manually reboot. Hold in the power button until the PC turns off and then push the power button again?
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Posted July 1st, 2010 13:00
If you get a BSOD, how do you manually reboot. Hold in the power button until the PC turns off and then push the power button again?
Yes, but write down exactly what the BSOD says first...
Ron
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Posted July 3rd, 2010 23:00
When I did get the BSOD, my computer would reboot automatically since I hadn't turned the option off yet. I haven't recieved the BSOD recently. I'll keep everyone posted.
fireberd
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Posted June 29th, 2010 05:00
For starters, reseat the data cable for the hard drive, at both ends - at the drive and at the motherboard. There are three potential hardware causes, the physical drive, the data cable or the port on the motherboard. The first and least expensive would be to replace the data cable. The next item I would suspect is the hard drive. The last would be the motherboard.