Hi, I'm trying to upgrade to Windows 11 my Aurora R12. Specs:
CPU: 11th Gen Intel(R) Core(TM) i7-11700F @ 2.50GHz 2.50 GHz GPU: NVIDIA GeForce RTX 3060 Ti
Windows 10 Pro Version 21H1 Build 19043.1806
Windows Update does not show the option to update but, according to this list, my PC is supported.
PC Health Check show me is possibile to upgrade so I tried to do it manually through the Windows 11 Update Utility from Microsoft but the installation fails around 75% with no errors.
Is there anything I can do to solve the issue? Thanks
The dump file seems to indicate cbservice.exe which is part of Cobian Backup Service. You might check for an update or uninstall it for the time being.
I will check the other files in the next few hours so you may want to wait to see if I find anything there.
You probably know you need the system to be using UEFI Secure Boot with the CSM disabled. In addition, you need a TPM 2.0 enabled.
When you try the upgrade, it should give some type of error. If it does not, all I can suggest is go the linked site and download and run the setupdiag.exe utility. It will create a folder containing files we may need and a report you can copy and paste. The utility depends on an upgrade being tried recently so it can gather the necessary files.
The report might help but we may need additional files from that folder, like the setupact.log.
OK, if the upgrade ever completes, it may repair that problem. Since I have not found anything other than the dump file indications, it may work if that problem is taken care of. Otherwise, we will try to find the location of the Winre.wim file which should be in the Recovery Tools partition as indicated in my listing. This command would be used to do that so check out the help file for it.
REAGENTC.EXE /setreimage /?
C:\Windows\System32>reagentc /info Windows Recovery Environment (Windows RE) and system reset configuration Information:
Windows RE status: Enabled Windows RE location: \\?\GLOBALROOT\device\harddisk0\partition5\Recovery\WindowsRE Boot Configuration Data (BCD) identifier: a9bffc69-f347-11ec-844f-d45d64569331 Recovery image location: Recovery image index: 0 Custom image location: Custom image index: 0
In addition to the dump file, you seem to not have your recovery options configured. If you want to check, open an admin command prompt and type the command below. If it comes back as disabled, enter the two commands below that and check again.
reagentc /info
reagentc /disable
reagentc /enable
If it still shows as disabled, we may need to try to locate the Winre.wim file and set a path to is for that system. This may not be causing the upgrade failure but still needs to be repaired. If you feel any of this might be related to your Backup software, then please advise.
It appears the cbservice.exe is related to the OneDrive Backup process. I am currently comparing what my log shows regarding this situation. I do not have OneDrive configured to be used as a recovery source.
Saltgrass
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Posted July 5th, 2022 05:00
The dump file seems to indicate cbservice.exe which is part of Cobian Backup Service. You might check for an update or uninstall it for the time being.
I will check the other files in the next few hours so you may want to wait to see if I find anything there.