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Blue Screen
I'll try to be brief. After two weeks with my new Dell 530s, I started experiencing a blue screen and reboot when trying to shut my computer off. The error on the blue screen:
IRQL NOT LESS OR EQUAL
STOP: 0x0000000a (0x000002F4, 0x00000002, 0x00000001, 0x81FA4E79)
Additional Info:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6000.2.0.0.768.2
Locale ID: 1033
Additional information about the problem:
BCCode: a
BCP1: 000002F4
BCP2: 00000002
BCP3: 00000001
BCP4: 81FA4E79
OS Version: 6_0_6000
Service Pack: 0_0
Product: 768_1
After countless hours on the phone with Dell, the conclusions at this point are:
1. Culprit is DVD burner which came installed on the computer (TSSTcorp DVDRW DL TS H653B).
2. When the burner is ENABLED, and I try to shut the computer off, I get the blue screen and reboot, but when it is DISABLED, the computer shuts down fine.
3. The burner functions fine when it is enabled, and according to diagnostics, there are no mechanical problems.
Any help would be appreciated, but at this point I would settle for a translation of the STOP code and the additional information into english so that I would have some idea where the system is saying the problem is.
Thanks for any help.
IRQL NOT LESS OR EQUAL
STOP: 0x0000000a (0x000002F4, 0x00000002, 0x00000001, 0x81FA4E79)
Additional Info:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6000.2.0.0.768.2
Locale ID: 1033
Additional information about the problem:
BCCode: a
BCP1: 000002F4
BCP2: 00000002
BCP3: 00000001
BCP4: 81FA4E79
OS Version: 6_0_6000
Service Pack: 0_0
Product: 768_1
After countless hours on the phone with Dell, the conclusions at this point are:
1. Culprit is DVD burner which came installed on the computer (TSSTcorp DVDRW DL TS H653B).
2. When the burner is ENABLED, and I try to shut the computer off, I get the blue screen and reboot, but when it is DISABLED, the computer shuts down fine.
3. The burner functions fine when it is enabled, and according to diagnostics, there are no mechanical problems.
Any help would be appreciated, but at this point I would settle for a translation of the STOP code and the additional information into english so that I would have some idea where the system is saying the problem is.
Thanks for any help.
its amazing how u got it narrowed down to dvd drive..how did they do that????
also
check if a firmware update is available for the DVD drive frm D530s drivers and downloads - clik on the CD/DVD sention and choose the DVD model that u have,
jmillsfmls
1 Message
79
0
Posted April 15th, 2008 11:00
Aivas,
When you say D530s are you having this issue on multiple laptops? If so that may help to get to the root of this faster.
STOP: 0x0000000a (Parameter1, Parameter2, Parameter3, Parameter4)
The parameters refer to the specific issues that are involved:
• Parameter 1 - An address that was referenced incorrectly.
• Parameter 2 - An IRQL that was required to access the memory.
• Parameter 3 - The type of access, where 0 is a read operation and 1 is a write operation.
• Parameter 4 - The address of the instruction that referenced memory in parameter 1.
Typically due to a bad driver, or faulty or incompatible hardware or software. Technically, this error condition means that a kernel-mode process or driver tried to access a memory location to which it did not have permission, or at a kernel Interrupt ReQuest Level (IRQL) that was too high. (A kernel-mode process can access only other processes that have an IRQL lower than, or equal to, its own.)
A few things you can try:
1) Make sure that BIOS and Drive firmware/drivers are up to date. D530 Downloads
2) If any software was recently installed remove and test.
3) Make sure Windows is up to date with an/all hotfixes by going to start>control panel>windows update>check online for update from microsoft update.
Let me know how it goes.