UNSOLVED
Bugcheck Error Help
I need some help tracing my reboot problems down. First of all, my configuration:
Dell Dimension 4600
P4 2.4 GHz HTT 800 FSB
1.5 GB DDR PC3200 400 MHz
40 GB OEM 7200RPM Hard Drive Ultra ATA/100
40 GB Seagate Barracuda 7200 RPM Ultra ATA/100
Samsung 48x CD ROM
Lite-On Combo LTC-48161H 48x CD R/RW - DVD ROM
ATI Radeon 9800 Pro - Catalyst 4.1
Dell UltraSharp 1901FP
Windows XP Home SP1
Office 2003
I am getting random reboots. When I check the minidump file (below) it is giving me information to help track down the error, but this is where I am failing. Can someone point me to the right direction of what to look for?
I haven't installed any new hardware. I have tested my memory using memtest and Microsofts memory test and all is fine there. I have updated all of my drivers since the problem started happening, but this has not helped. I have scanned my computer for viruses, all good there. I have also run chkdsk, also good there.
I have searched google and microsoft for keywords in the bugcheck file, but no go. The error code 10000050 seems that it could mean any number of things from what I have read. Can anyone help? I thank you in advance.
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Unknown bugcheck code (10000050)
Unknown bugcheck description
Arguments:
Arg1: 80000004
Arg2: 00000000
Arg3: bf87994c
Arg4: 00000000
Debugging Details:
------------------
Could not read faulting driver name
READ_ADDRESS: 80000004
FAULTING_IP:
win32k!vExpandAndCopyText+21e
bf87994c 8b7804 mov edi,[eax+0x4]
MM_INTERNAL_CODE: 0
DEFAULT_BUCKET_ID: DRIVER_FAULT
BUGCHECK_STR: 0x50
LAST_CONTROL_TRANSFER: from bf879bfe to bf87994c
STACK_TEXT:
a915d198 bf879bfe 00000008 bf953531 a915d794 win32k!vExpandAndCopyText+0x21e
a915d850 bf8775a6 00000000 e30d1000 e303b5c0 win32k!EngTextOut+0x5a9
a915d89c bf87daf6 bf879a2e a915d920 e2cf0600 win32k!OffTextOut+0x6f
a915d930 bf872f3b e2cf0600 a915d98c e303b5c0 win32k!SpTextOut+0x9b
a915dbb8 bf8449e7 a915dc04 e2d3b4dc e2d3b538 win32k!GreExtTextOutWLocked+0xf5c
a915dbfc bf86ba14 e2d3b008 00000018 000000d0 win32k!GreExtTextOutWInternal+0x65
a915dd38 805306a4 17010c43 00000018 000000d0 win32k!NtGdiExtTextOutW+0x222
a915dd38 7ffe0304 17010c43 00000018 000000d0 nt!KiSystemService+0xc9
0012c0a4 00000000 00000000 00000000 00000000 SharedUserData!SystemCallStub+0x4
CHKIMG_EXTENSION: !chkimg -d !win32k
bf87993c - win32k!vExpandAndCopyText+20f
[ 48:40 ]
1 error : !win32k (bf87993c)
MODULE_NAME: memory_corruption
IMAGE_NAME: memory_corruption
FOLLOWUP_NAME: memory_corruption
DEBUG_FLR_IMAGE_TIMESTAMP: 0
MEMORY_CORRUPTOR: ONE_BIT
STACK_COMMAND: kb
You could also check you don't have Auto....restart set by pressing Windows+Break(pause) keys together , Advanced tab , Startup & Recovery , Settings button & remove tick from System Failure > Auto restart.
This will give you time to read Blue crash screen if any displayed.You could also check Event Viewer , System Log by using Administrator Tools > Event Viewer.
Double click on a System Log entry to View details.Really hard to say then. So many factors can contribute to random resets. Even something as simple as fluctuating power. If for example, your power supplies voltage randomly dropped, it could cause a reboot. Could be software, could be hardware, could be OS related...
Run the msconfig utility from the run field and disable ALL items on startup. Reboot, and see if the problem persists. If it does then its obviously something else ;)
Thanks Gary. I have previously done that. I am at the point where I am using WinDbg to view the mini dump files. I am trying to make sense of the information on the screen, which to me seems to be the toughest part, to debug my issue.
I wish it would just tell me in simple english the area of trouble.
Did it show a Blue crash screen with info.?
You have have the latest BETA windbg program Version 6.3.5, November 4, 2003
http://www.microsoft.com/whdc/ddk/debugging/Message Edited by gryjhnhpe on 01-31-2004 09:23 AM
You could download Belarc's Advisor (Belarc.com) --- the free one --- to see what's actually installed and running on the system - post the report (html file) here (minus any personal information you wish to delete - like your Service Tag #) -- then we can analyze a FULL report - instead of just a little Minidump thing
Hope that Helps
Daniel
GetawayplaceNC.com Domain Admin
grazer1
30 Posts
719
0
Posted January 30th, 2004 16:00
Have you ever tried a fresh install of Windows? If you have, this would more than likely indicate a hardware issue. If you haven't, it may be a place to start.
As well, ensure you have run a full system virus scan using the latest signature file available for your antiviral program to ensure no viruses are causing the random reboots.