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Bugcheck Reboot Error
I've got a Dimension 8200 with Windows 2000 installed on it, about 1.5 years old.
Last year, my motherboard crashed, so Dell replaced it with a new one, and a technician came out to install it. Ever since then, I'm getting random reboots of my computer, even when I'm working on it. It's caused me to lose many-a-night's work if I don't save frequently!
I checked the event viewer and I believe it says this when it crashes:
The computer has rebooted from a bugcheck. The bugcheck was: 0x000000d1 (0x00000000, 0x00000002, 0x00000000, 0xbff70478). Microsoft Windows 2000 [v15.2195]. A dump was saved in ...
The Event ID is '1001', the Source is 'Save Dump'
Does anyone know what the cause of this error is, and how I can fix it? Thanks a bunch!
- Paul
wow, I don't even think I can name all the applications I have installed on my system.
office xp professional, canon camera software, Matlab, Maple, palm software, roxio easy cd creator, semagic livejournal, winamp, AIM, yahoo messenger, msn messenger, weather channel desktop weather, POW! pop-up blocker, winzip, SAS programs, adobe programs, ws_ftp, eudora, norton antivirus, musicmatch, endnote, scifinder scholar, sigmaplot 2000, kaleidagraph, quicktime ...
and the list goes on. Is there something specific that you're looking for?
MichaelCretired
2 Intern
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1291 Posts
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Posted November 20th, 2003 14:00
PaulieC,
Thanks for using the Dell Community Forum.
That error can mean several things. The first thing I would like to ask is what applications have you installed on the system?
Michael,
I checked out the website, it says to download Service Pack 2, which fixes the problem.
I've already got Service Pack 4, so since I have that I should have all the fixes on Service Pack 2. It also states that the dlc.sys file attribute ought to be dated after 2000, and mine (I have 2 dlc.sys for some reason) are both dated 2003.
Any other ideas? My computer is finicky; sometimes it reboots once a week, sometimes it boots every other day. Most time it happens when I'm not in front of my computer (ie. gone for the night), but it has happened 3 times when I was working on my computer.
PS - I've tried searching Microsoft's Knowledge Base, but I can't any information with the specific code that I have: 0x000000d1 (0x00000000, 0x00000002, 0x00000000, 0xbff70478)
MichaelCretired
2 Intern
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1291 Posts
817
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Posted November 20th, 2003 18:00
PaulieC,
Try running the full diagnostics on the system for an extended period of time and see if anything shows up.
MichaelCretired
2 Intern
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1291 Posts
817
0
Posted November 20th, 2003 19:00
PaulieC,
Boot to the Resource CD and there should be an option to run the diagnostics.
MichaelCretired
2 Intern
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1291 Posts
817
0
Posted November 24th, 2003 11:00
PaulieC,
Resintalling the operating system is the last resort. Let's keep this here for a while and see if anybody else out there has other ideas.
MichaelCretired
2 Intern
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1291 Posts
819
0
Posted November 20th, 2003 14:00
PaulieC,
Go to http://support.microsoft.com/default.aspx?scid=kb;en-us;266221&Product=win2000 and see if the instructions there help.