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SomebodyElse8
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8 Posts
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18710
January 5th, 2020 16:00
Dell Command Update 3.1 Network Error
Hi,
I've been using dell command update 2.4 successfully on a variety of machines (optiplex 7040s, optiplex 7060s, XPS laptops and latitude laptops) and recently they all seem to have automatically updated to dell command 3.1. I would like to use the new version, but when checking for updates I get the following network error: 'A problem occurred attempting to connect to your network. Please check your network settings and try again'
This happens for both cli and gui. We have a proxy and the proxy settings are set to use computer settings, but I've also tried manually setting the proxy and still have the same problem.
Not sure if this is a bug with the new update or if I need to change any settings to make this work
Any ideas are appreciated
13074
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Posted January 6th, 2020 02:00
Problem is the Proxy Configuration. Please try to disable the Proxy and use a direct Internet Connection.
13055
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Posted January 6th, 2020 07:00
I'm having the exact same issue (both GUI and Command Line). I have a direct internet connection (no proxy configuration)
13044
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Posted January 6th, 2020 09:00
It's working for me now. I had to clear my dns cache.
13014
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Posted January 7th, 2020 03:00
We have exactly the same problem. Unfortunately it seems that the proxy settings are ignored and the app tries to go directly to the internet.
Is there already a workaround ?
13009
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Posted January 7th, 2020 03:00
We have the same issue.
It looks like Dell Command Update 3.1 does ignore all proxy settings, that are defined.
It is always trying to connect directly to the internet.Was working fine in 3.0 UWP, but starting with 3.1 the proxy is not used anymore.
When connected directly to the internet everything works...13000
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Posted January 7th, 2020 04:00
Does dell know about this yet? Is it possible to report such problems at regular support ?
12919
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Posted January 8th, 2020 05:00
I ended up putting an Exception in our firewall to skip authentication for the following URL's to get around the problem for now.
12879
1
Posted January 8th, 2020 14:00
Same issue. This needs to be fixed so that all communication uses the system proxy or defined proxy settings. Information Security will not allow this to go out direct through the WAF.
6693
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Posted January 12th, 2020 15:00
Thanks for the replies. Looks like Dell needs to fix things, unfortunately our proxy is externally managed and required so I can't just go around it so need to wait for a fix.
Does anyone know if there is somewhere to log this with Dell?
SebastianSc
2 Posts
14663
0
Posted February 24th, 2020 23:00
There is now a Dell Command Update 3.1.1 available:
https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverid=ph01c&oscode=wt64a&productcode=optiplex-7050-desktop
- Addressed the arbitrary file overwrite issues.
- Fixed offline catalog functionality issues when the system is not connected to the Internet.
- Fixed the issue where The system has been updated notification is displayed, when no updates are applied.
- A system reboot is no longer applicable during self-update of Dell Command Update for Windows 10.
Enhancements:
- Updated the Json.Net library to 12.0.3 version.
- Support for proxy enhancements in an enterprise environment.
- Support of Declarative Componentized Hardware (DCH) drivers to the Advanced Driver Restore feature on Windows 10 operating systems.