UNSOLVED
Email Problems with Windows 7
I purchased a Dell Inspiron 560 in January of 2012. Ever since owning this machine, I've had trouble sending and receiving photographs in any email program I have tried. I installed Incredimail first, which always worked fine in my old Windows XP computer. In this Dell I have had people tell me they don't receive the photos, just blank windows with a red X in the corner. Sometimes when they reply I see the pictures in the quoted part of the message, sometimes I don't. I tried Windows Live Mail, Thunderbird, Yahoo, and Hotmail. None work right in this machine. However, if I send or receive emails from my Acer laptop, using Incredimail, everything works fine. Photos are received and sent in emails with no problem. This makes me tend to think it's a problem with the Dell Inspiron. What it is, I haven't a clue. Can anyone help?
Thank you,
Larry Gamache
Email removed by natakuc4 per privacy policy.
Philip_Yip
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Posted January 29th, 2013 01:00
Please reset Internet Explorer 9 and delete any browsing history/temporary files. Follow Page 414-417 in this document here:
http://en.community.dell.com/support-forums/software-os/f/3524/t/19480753.aspx
Also ensure that there are no 3rd party toolbars or addons which would slow down Internet Explorer 9.
What security software are you using?
Philip_Yip
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Posted January 29th, 2013 15:00
You still have the problem even with hotmail?
Well, I don't know. I haven't tried Hotmail in some time. I prefer Incredimail which I used with no problem until I purchased the Dell Insprion with Windows 7. I'm waiting for someone to answer an email with pictures I sent to see if the reset of Internet Explorer helped. I'll get back to you soon.
Thanks,
Larry
The reset of IE 9 worked for a couple of days. Now pictures aren't being received by some of my contacts, and I'm not receiving pictures from different contacts. It's a mess. I don't know why this keeps happening. I appreciate your help, but I can't seem to keep this thing working right.
DELL-Rajath N
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Posted February 5th, 2013 01:00
Hi LGamache,
Thanks you for your reply and your efforts to fix this issue. I suggest you to view the web sites with which you are experiencing issues in Compatibility Mode. Please follow the steps provided below to add the web sites:
1. Open a new Internet Explorer window.
2. Click on “Tools” and then on “Compatibility View Settings”.
3. Add the websites on which you could not view pictures.
4. Click "Display all websites in Compatibility View".
5. Close and restart Internet Explorer.Please let me know about the status.
DELL-Rajath N
6 Operator
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1793 Posts
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Posted February 6th, 2013 01:00
Hi LGamache,
Thank you for your reply and for providing an update. Please attach a screen shot of the error so that I can help you further.
DELL-Rajath N
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1793 Posts
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Posted January 28th, 2013 11:00
Hi Larry,
It could be annoying when the you could not view the pictures sent via e-mails. This could be due to an issue with the Internet Explorer settings. Please reply to this post with the version of Internet Explorer that you use so that I can help you to fix this issue.